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having problem with Computer


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#1
cyrawhite

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Computer won't do anything. It's an older model with XP on it. I needed that one up to get my microsoft word program or works. Computer will come on, start loading then shutdown and reboot, keeps doing it. Anybody got any ideas on what I can do.
it's an HP

Thanks
Cyra
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#2
Neil Jones

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More detail would be nice.
Any messages?
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#3
cyrawhite

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Ok I finally got a message
It says:
STOP: C000021A {Fatal System Error}
The session Manager initialization system process terminated unexpectedly with a status of 0X0000034
(0x00000000 0x00000000)
The system has been shut down
I press F8 to see if it will let me load it in Safe Mode but it won't
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#4
Neil Jones

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This can be a hard drive issue with a dying drive.
Or some other faulty hardware inside the computer as this is an older model. Most likely hard drive though.
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#5
cyrawhite

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Is there a particular hard drive that I would by for it. I just want the computer for my kids.
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