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norton i.s. disabled email scan


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#1
markw47

markw47

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When I opened my computer today, a Norton security message popped up indicating that both my outgoing and incoming email scans have been turned off. A sudden turn of events since I did not turn them off. When I went to Norton I.S. settings/email/incoming email/ turn on, the setting momentarily turned on and then back off again. I did this several times. Then I get a pop up alert that says options interface could not be initialized. I went to Norton Support/scanning to detect issues/autofix and the report says that there were no issues that affect Norton I.S. performance. I tried going to the tech support online chat and was told that an update was required. This update could not be installed due to interface initialization problems again. So no online chat availabe. I called their premium service center and was told it would cost $99.00 to have a tech remotely fix my problem. Can anyone help me here with this problem. I want my incoming emails scanned.

Thanks, Mark
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#2
Makaveli213

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Hello,

Best suggestion would be to remove and reinstall Norton while your PC is unplgged from the internet. If you have subscribed to Norton already you should not have a issue. But i would suggest Avast as a free alternative as it does this all for free and is a higher rated anti-virus than Norton.

Cheers,
Mak
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#3
markw47

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Thanks Mak.. That is exactly what I did. I got rid of Norton and d/led Avast. I apreciate your suggestion.

Mark
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#4
Makaveli213

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Hello Mark,

Glad you are happy with the suggestion. My pleasure to help out.

Cheers,
Mak
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