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Totally Dumbfounded


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#1
Resident_Blonde

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:) Good Morning or Afternoon "when ever you see this :) "

OK... Here is the pain in the bum issue. :)

I pay my bills online threw the billing companies website.
I started this 4-5 months ago threw Cinergy Electric Company, and the first month or maybe two I was able to go to there site and pay my bill.

But then the next bill due, I go to sign in, and then the page takes a few MINUTES to upload, and I then get this error message: (BELOW)

:)

I called Cinergy, and they stated that they have not had any issues with there website, and or have not had any other callers with this issue.

Then they (Cinergy) went to a search engine, "acting as myself" and signing in with my ID and password, and they were able to log into my account. :)

I called AOL, and they stated it was not on there end. ;)
I did what the error page stated for me to do, and I also re-download my AOL program.

And noticing on the error page about the TLS 1.0, well on my system this item was not checked, so I checked it.

And still, nothing. :tazz:

So Cinergy, ***thank you :) so much*** waved the late fee due to me not being able to get on again, and erased my account.

So after I reinstalled AOL, I tried to sign for a new account on Cinergy, and get the same error message.. ;)

OK, now, what in the world would make this happen?

I'm going nuts, and cant figure out for what reason this would be.

Can you help?

Thanks a bunch !!! :)




:)





The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet
Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
If your Network Administrator has enabled it, Microsoft Windows can examine your network and automatically discover network connection settings.
If you would like Windows to try and discover them,
click Detect Network Settings
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.



Cannot find server or DNS Error
Internet Explorer
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#2
gerryf

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when you are surfing with AOL are you using the AOL browser, or do you mimize it and load internet explorer?
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#3
Resident_Blonde

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Thanks Gerry,

I use AOL browser only...


:tazz:
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#4
gerryf

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please try the IE browser...while online, minimize the aol desktop and load IE....

Just want to see if this a machine problem or an app problem
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#5
Resident_Blonde

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Well, IE loaded just fine, started out with MSN and then I changed it to Google.

But when trying to open the cinergy page threw address bar and or threw the search bar of Google, I get the Error page again. ;)

It wont load up AT ALL :tazz:

So what does this mean?




;)
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#6
gerryf

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it means it's a os problem rather than a browser problem

Start > Settings > Control Panel > INTERNET OPTIONS, go to the SECURITY TAB, select the INTERNET icon and click DEFAULT, then click the TRUSTED sites icon and click DEFAULT. Go to PRIVACY TAB, hit DEFAULT, go to ADVANCED and hit RESTORE defaults.
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#7
Resident_Blonde

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Ok Gerry,

Did what you said, and still dont get any further.

I'm able to get to the front page of Cinergy on AOL, but nothing on IE... :tazz:
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#8
gerryf

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time for a hojackthis log, just so I can see if anything is going on....
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#9
Resident_Blonde

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Posted HJT log in (Malware Removal - HiJackThis Logs Go Here) location.


Thanks so much for helping me Gerry...





:tazz:
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#10
gerryf

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you actually could have posted that here...I am not looking for malware
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#11
Resident_Blonde

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Okey Dokey :tazz:


Logfile of HijackThis v1.99.1
Scan saved at 11:10:23 AM, on 4/29/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\PROGRAM FILES\ESET\NOD32KRN.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\USBMONIT.EXE
C:\PROGRAM FILES\ESET\NOD32KUI.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLTRAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\WAOL.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\SHELLMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\AOLWBSPD.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\MY DOCUMENTS\DOWNLOADED PROGRAMS\HIJACKTHIS DOWNLOAD.EXE

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\SYSTEM\USBMonit.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRAM FILES\BILLP STUDIOS\WINPATROL\winpatrol.exe
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [NOD32kernel] "C:\Program Files\Eset\nod32krn.exe"
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [ccleaner] "C:\PROGRAM FILES\CCLEANER\CCLEANER.exe" /AUTO
O4 - Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.a...,20/mcgdmgr.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} - http://esupport.aol....oach_core_1.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net
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#12
gerryf

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OK, you have three programs that could be causing this problem

You know how to use hijackthis to restore settings after removal, correct?

Temporarily diasble
zone alarm, specifically the anonymizer componant

If that doesn't addres it, disable NOD
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#13
Resident_Blonde

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You know how to use hijackthis to restore settings after removal, correct?



No for sure actually...


Temporarily diasble
zone alarm, specifically the anonymizer componant

If that doesn't addres it, disable NOD


Ok, if I "temporarily" disable these, then what are you wanting me to do?

When it comes to the NOD, this is my antivirus program...

anonymizer componant


What is that? Will look for it tho while waiting for a reply...


Confused :tazz:
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#14
gerryf

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missed winpatrol

check and fix all of these, then reboot, then see if you can access the sites

O4 - HKLM\..\Run: [WinPatrol] C:\PROGRAM FILES\BILLP STUDIOS\WINPATROL\winpatrol.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [NOD32kernel] "C:\Program Files\Eset\nod32krn.exe"
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
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#15
Resident_Blonde

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Still confused Gerry,

Why would I want to take anything that has to do with NOD or ZoneAlarm off of my computer?

Maybe I am not fully in understanding of HJT program and what it actually does...

But I have never been told to FIX "which takes off the list" anything that protects my puter...

Please, help me in understanding this before deleting/fixing these items.

You know how to use hijackthis to restore settings after removal, correct?


No... I dont believe so...
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