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Desktop Hijacks/other popups

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I am working on someone's computer and am unable to clean the spyware from it. I have run adaware, updates, etc... but problem still persists. I have done several searches on this problem and thought I had solved one of them but when I came back today I saw that I had not. The user is getting popups that resemble a bsod telling her that her computer is infected and her desktop has an html file written over the desktop.

My hijack this log is posted below:

Logfile of HijackThis v1.99.1
Scan saved at 11:13:55 AM, on 4/28/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Network Associates\VirusScan\VsStat.exe
C:\Program Files\Network Associates\VirusScan\Vshwin32.exe
C:\Program Files\Network Associates\VirusScan\Avconsol.exe
C:\Program Files\Funk Software\Proxy Host\ph32svc.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Funk Software\Proxy Host\phtray.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Families Count\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://eww.dcf.state.fl.us/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O1 - Hosts: zenwsimport
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
O4 - HKLM\..\Run: [ZENRC Tray Icon] zentray.exe
O4 - HKLM\..\Run: [ProxyHostTrayIcon] "C:\Program Files\Funk Software\Proxy Host\phtray.exe"
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Startup: nalwin32.lnk = C:\WINDOWS\SYSTEM32\NALWIN32.EXE
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Microsoft AntiSpyware helper - {003321A0-1CB2-401E-91FD-B5254ADC7774} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {003321A0-1CB2-401E-91FD-B5254ADC7774} - (no file) (HKCU)
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://mailbox.tams.com/iNotes6.cab
O16 - DPF: {5BDBA960-6534-11D3-97C7-00500422B550} (LotusDRSControl Class) - http://scfdz053.dcf..../dolcontrol.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{316875CA-9220-45B7-8BB0-05CDAAD588BA}: Domain = dcf.state.fl.us
O17 - HKLM\System\CS1\Services\Tcpip\..\{316875CA-9220-45B7-8BB0-05CDAAD588BA}: Domain = dcf.state.fl.us
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVSync Manager (AvSynMgr) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McShield - Unknown owner - C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\WINDOWS\System32\NALNTSRV.EXE
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Remote management (Novell WUser Agent) - Novell, Inc. - C:\NOVELL\ZENRC\wuser32.exe
O23 - Service: Proxy Host Service (ProxyHostService) - Funk Software, Inc. - C:\Program Files\Funk Software\Proxy Host\ph32svc.exe
O23 - Service: Novell Workstation Manager (WM) - Novell, Inc. - C:\WINDOWS\System32\wm.exe
O23 - Service: WUOLservice (WUOLService) - Novell, Inc. - C:\NOVELL\ZENRC\WUOLService.exe
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  • Retired Staff
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You're a nice friend. :tazz:

Hi there, and welcome to the forums!

Please set your system to show all files; please see here if you're unsure how to do this.

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

O1 - Hosts: zenwsimport<<Is this your host file redirection? If so, don't check it.

O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Microsoft AntiSpyware helper - {003321A0-1CB2-401E-91FD-B5254ADC7774} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {003321A0-1CB2-401E-91FD-B5254ADC7774} - (no file) (HKCU)

Click on Fix Checked when finished and exit HijackThis.

Reboot into Safe Mode: please see here if you are not sure how to do this.

Using Windows Explorer, locate the following files/folders, and delete them:
C:\WINDOWS\System32\spoolsrv32.exeExit Explorer, and reboot as normal afterwards.

If you were unable to find any of the files then please follow these additional instructions:
Download Pocket Killbox and unzip it; save it to your Desktop.
Run it, and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in whereupon you should answer Yes.
Let the system reboot.

Post back a fresh HijackThis log and we will take another look.
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    New Member

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I actually fixed it by just doing a system restore. It seems to be working fine now.
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  • Retired Staff
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OK. Sorry about that. Let us know if you want to run a log and we'll look at it. :tazz:
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