[Lovltn848]

Okay, I'm coming here as a last resort before I give in to reformatting my computer completely. I've been having a lot of problems with downloading or installing new programs-

~The other day I tried to download Spore Creature Creator and when I tried to run it, the installer would crash and then my desktop would go blank and appear again a minute later.

~Today I tried opening Photoshop and it wouldn't load, it would go white and say (Not Responding) and so I tried shft + ctrl + alt to reset it, but that didn't do anything. I uninstalled it.

~I downloaded photoshop on limewire (only because I couldn't find my original photoshop cd anywhere) and when I tried to extract the files from the zip folder, I got the same thing: (Not Responding). When I closed it, the desktop would disappear and reappear again.

I have a feeling there are a lot of corrupt files in my hard drives and the cleaning programs I have aren't helping at all. I have CCleaner, Advanced Windows Care, and RegCure. I also have IObit Smart Defrag that defrags my computer every Thursday. What can I do to get all of my programs back in working order and my hard drives organized? Please help!

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Hello Lovltn848,

Before I start I would like to tell you that 'registry cleaning programs' don't actually help. In fact, I've seen a lot of users use registry cleaners and get out worse then they started with. If you're looking to clear temp files with CCleaner I'd like to point you to "ATF-Cleaner". It's a lot safer and leaves everything (except the temp files of course) alone.

Now Lets see if you have any errors in the event viewer.

• Go to Start -> Run.
• In the Box, type in "eventvwr".
• When the window pops up. Go to the system log.
• Look for red circles with "X"s in them around the time of error.
• Once you've opened the error press the button to the right with the 2 papers on it. (under the 'down' arrow)
• Please attach the information you just copied onto your next reply.

Regards,
Olrik

[Artellos]

Hello Lovltn848,

Before I start I would like to tell you that 'registry cleaning programs' don't actually help. In fact, I've seen a lot of users use registry cleaners and get out worse then they started with. If you're looking to clear temp files with CCleaner I'd like to point you to "ATF-Cleaner". It's a lot safer and leaves everything (except the temp files of course) alone.

Now Lets see if you have any errors in the event viewer.

• Go to Start -> Run.
• In the Box, type in "eventvwr".
• When the window pops up. Go to the system log.
• Look for red circles with "X"s in them around the time of error.
• Once you've opened the error press the button to the right with the 2 papers on it. (under the 'down' arrow)
• Please attach the information you just copied onto your next reply.

Regards,
Olrik

[Lovltn848]

I found hundreds of errors, do you want me to copy and paste all of them?

[Artellos]

Start with 5
And only if they do not fall in the same error sort (Please don't paste the same error twice )

Regards,
Olrik

[Lovltn848]

Okay I found 3 different Sources in the errors:


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 6/22/2008
Time: 8:13:44 PM
User: N/A
Computer: LAUREN-G1Z1WYFU
Description:
The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 6/22/2008
Time: 8:12:12 PM
User: N/A
Computer: LAUREN-G1Z1WYFU
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 6/22/2008
Time: 7:33:50 PM
User: NT AUTHORITY\SYSTEM
Computer: LAUREN-G1Z1WYFU
Description:
The server {4991D34B-80A1-4291-83B6-3328366B9097} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

[Artellos]

Lets see if you have any errors in the device manager.

• Go to Start -> Run.
• In the Box, type in "devmgmt.msc".
• Now look in that window, can you find any "?".
• Please tell me which devices are marked with a yellow "?".

Regards,
Olrik

[Lovltn848]

hmm I don't see any "?"

[Artellos]

Is your computer set to the right time? (check in the bottom right)
What video card do you have? (Do you know the make / model?)

Regards,
Olrik

[Lovltn848]

Yes, my computer is set to the right time. I upgraded my video card myself to nvidia GEforce 5500 fx (I think it's that model).

[Artellos]

First, lets download the latest drivers for your video card.
Click here and download that driver.

Then, lets remove a driver from the device manager

• Go to Start -> Run.
• In the Box, type in "devmgmt.msc".
• Look for the following: "Nvidea GForce FX 5500"
• Right click that device and select "Un-install"

After the driver is removed, reboot and then install the new video driver.

Regards,
Olrik

[Lovltn848]

I'm dowloading the new driver now. Before I delete the old one, can you give me instructions on how to install the new one? Do I just go back into device manager>Nvidia GeForce FX 5500?

[Artellos]

The driver you're downloading is an executable.
Put the executable on the desktop if you want to find it easily.
You can simply doubleclick it and follow the steps to install it.
After you install it give it a reboot and the driver should be installed

Regards,
Olrik

[Lovltn848]

Okay, I hope this works. It will take another 10 minutes to download still. I have a really low transfer rate. >_<

[Artellos]

We've got a few more things we can try if this doesn't work.

Regards,
Olrik

Edited by Artellos, 23 June 2008 - 02:21 AM.

[Lovltn848]

That all went pretty smoothly. What's next?