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Getting a runtime error message [RESOLVED]


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#1
TT143

TT143

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Hi.
I noticed this site when I googled this error message, so I'm hopeful that I can get help. I've followed all the steps on the You Must Read This Before Posting A Hijackthis Log page. I'm still receiving this message when I try to start Yahoo Messenger...

Microsoft Visual C++ Runtime Library

Runtime Error!

Program:C:\ProgramFiles\Yahoo!\Messenger\YahooMessenger.exe

R6025
-pure virtual function call


I have noticed another user on your site had this very same issue and like her, I've uninstalled/reinstalled, tried different versions, system restore, ect. Nothing helped :) . Thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:19:09 PM, on 6/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Microsoft LifeCam\MSCamSvc.exe
C:\Program Files\Philips\Philips Device Manager\Bin\DeviceManager.exe
C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
C:\WINDOWS\vVX6000.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.sweetim.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: SweetIM For Internet Explorer - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - C:\Program Files\Macrogaming\SweetIMBarForIE\toolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SWEETIE - {1A0AADCD-3A72-4b5f-900F-E3BB5A838E2A} - C:\PROGRA~1\MACROG~1\SWEETI~1\toolbar.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O3 - Toolbar: SweetIM For Internet Explorer - {BC4FFE41-DE9F-46fa-B455-AAD49B9F9938} - C:\Program Files\Macrogaming\SweetIMBarForIE\toolbar.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [PhilipsDM] "C:\Program Files\Philips\Philips Device Manager\Bin\DeviceManager.exe"
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [SweetIM] C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
O4 - HKLM\..\Run: [SMSTray] C:\Documents and Settings\Computer User\My Documents\SMSTray.exe
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX6000] C:\WINDOWS\vVX6000.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKCU\..\Run: [SweetIM] C:\Program Files\Macrogaming\SweetIM\SweetIM.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Yahoo! Pager] ~"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [MsnMsgr] ~"C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: OpenOffice.org 2.2.lnk = C:\Program Files\OpenOffice.org 2.2\program\quickstart.exe
O4 - Global Startup: Monitor.lnk = C:\Documents and Settings\Computer User\My Documents\My Videos\MCC Monitor.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone: http://*.sbcglobal.net
O16 - DPF: Yahoo! Checkers - http://download2.gam...nts/y/kt4_x.cab
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoft...s/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1213854059591
O16 - DPF: {D71F9A27-723E-4B8B-B428-B725E47CBA3E} - http://imikimi.com/d...lugin_0.5.0.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 7368 bytes
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#2
Essexboy

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Hi there I can see no evidence of malware on this log.

The error relates to Yahoo making an invalid call in Microsoft Visual C++ Runtime Library

Could you update to IE7 and see if that resolves the error

http://www.microsoft...e/getitnow.mspx

Let me know if that works
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#3
TT143

TT143

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Hi there I can see no evidence of malware on this log.

The error relates to Yahoo making an invalid call in Microsoft Visual C++ Runtime Library

Could you update to IE7 and see if that resolves the error

http://www.microsoft...e/getitnow.mspx

Let me know if that works



Hi Essexboy,
Thank you for taking a look and for replying, I'm happy there isn't any evidence of malware :). I updated to IE7 and I'm unfortunately getting the same error message.
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#4
Essexboy

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OK then lets try the latest VB release and see if that helps :)

http://support.microsoft.com/kb/192461
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#5
TT143

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Okay, I have downloaded the vb release. I'm still getting the runtime error.... at least in normal startup mode.

I got a message from my friend yesterday who said to give this a try. According to her, she too had this error message and when she tried the following, yahoo messenger worked in both selective and normal startup.

Download and install the Microsoft Visual C++ 2008
Redistributable Package. Get the installer at:

- http://download.micr...credist_x86.exe

I also recommend you install Yahoo! Messenger using "Selective Startup."
This should allow you to install Yahoo! Messenger while avoiding any
other programs that may be interfering with it.

First, delete the Yahoo! Messenger installation folder:

1. Click the "Start" menu and select "Run."
2. Type in "%ProgramFiles%\Yahoo!\" and press Enter.
3. Delete the "Messenger" folder.

Next, download the Yahoo! Messenger installer but do not run it yet.
Just leave the executable on your desktop for now. Get the installer at:

- http://download.yaho...us/ymsgr9us.exe

Now, use Selective Startup to install Yahoo! Messenger:

1. Click the "Start" menu and select "Run."
2. Type in "msconfig" and press Enter. This opens the System
Configuration Utility.
3. On the General tab, make the following selections in their exact
order:

a. First, select "Normal Startup."
b. Next, select "Diagnostic Startup."
c. Last, select "Selective Startup."
d. Place a checkmark on "Load System Services."
e. Click "Apply" and "Close."

4. Restart your computer.
5. Run the Yahoo! Messenger installer you downloaded in the instructions
above.

Once you've completed the reinstall of Yahoo! Messenger, restart your
computer again.

I have to say it feels good to have yahoo messenger working again, but it will only work in selective startup. In normal mode, I get the runtime error so I'm assuming there is definitely something interfering but I don't know what it is or where to look for it.
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#6
Essexboy

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Thank you for that - it does sound like an error in the programming of Yahoo that is interfering with another programme

I will keep that information if I may..


As a thought why not just start the messenger when you need it and not on startup
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#7
TT143

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Feel free to keep it.... I hope it can help someone else who may need it someday :)

You know, you're right, I might as well just do that. Thanks again for taking the time out to help me, I really appreciate it :)
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#8
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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