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Spyware help [RESOLVED]


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#31
sage5

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Hi ghoude

Congratulations, your new log looks clear, so we can now deal with some final clean up jobs.

Clean out cookies, temp files etc:
Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 only
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
    • Click the Empty Selected button.

      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
    • Click the Empty Selected button.

      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Cleanup with OTMoveIt:
  • Please double-click OTMoveIt2.exe to run it.
  • Click the Clean up button
  • Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
  • Click Yes to the reboot.

To Clear Restore points, please do the following:
  • Go to Start > Settings > Control Panel.
  • Double-click the System icon.
    • NOTE: If the System icon is not visible, click "View all Control Panel options" to display it.
  • Click the System Restore tab.
  • Put a check by Disable System Restore.
  • Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.
After reboot, you must turn System Restore back on:
  • Go back to the Troubleshooting tab.
  • UNcheck Disable System Restore.
  • Click Apply, OK, OK. Click Yes when you are prompted to restart Windows.

Lastly, some extra or better security for your PC:

The programs recommended below are freeware alternatives to some of your security software & might reduce the potential for spyware infection in the future:-

Spyware Prevention:
Spyware Blaster by JavaCool Software, prevents spyware installing and consumes no system resources.
IE/SpyAd, stops suspect sites loading ActiveX, popups etc onto your PC. An excellent tutorial is Here

Spyware Detection:
[url="http://"http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.htm"]Malwarebytes Anti-Malware[/url] is my favourite here.

Anti-Virus:
The first line of defence, especially since some will now detect trojans as well.
Avira's Antivir PersonalEdition Classic and Grisoft's Avast! Free Edition are among the best freebies.
*Please note* You should never install more than one anti-virus program on a PC, as it will cause conflicts.

Firewall:
A Firewall is an essential tool in the security of any PC connected to the Internet.
Sunbelt Personal Firewall and Comodo are both excellent freeware.

Alternate Browsers:
Thankfully, there are now some excellent alternatives to MS Internet Explorer. They offer better security, more stability, and better speed.
A couple of good examples are: Firefox and Opera

Other Updates:
Vital security patches and updates are available for Microsoft Windows and Internet Explorer at the Windows Update Site
It is equally important to update the other security software you use, on a regular basis.

Further reading about these issues is available in a very good article: How did I get infected in the first place ? (by Tony Klein and dvk01)

All the best & safe surfing in the future,

sage5
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#32
ghoude

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hi Sage..the system restore will not let me click and apply...it says it needs to clean the disk for space ?

When we click on the box to clean the disk it does nothing..

Thanks

Glenn
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#33
sage5

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Please, tell me exactly where you got to in the process.
Were you turning off the System Restore, or turning it back on, when you got that message?
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#34
ghoude

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hi Sage,

we got the message when we were trying to put a check in the box to turn it on...The message shows up on the bottom of the window on that screen...

Sage.. will the military time on my lower bar ever go back to normal?..

Thanks
Glenn
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#35
sage5

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Can you right click on the drive in question, in My Computer, & choose Properties
Copy down the figures for the used space, free space & capacity & post that info back to me.
Alternatively you could try to take a screenshot of that window & attach that to your Reply.
See instructions Here
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#36
ghoude

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Hope we did this right ..we put it in as an attachment


Thanks Glenn

Hope this is the window you wanted
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#37
sage5

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I didn't get the attachment, can you copy the text from the drive Properties window?
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#38
ghoude

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I will try to take a pitcure of the screen..we tried to send it agin

Thanks

Glenn

We put the attachment in the attachment Editor just below

Attached Files


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#39
sage5

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What is the size of that drive? (How many gigabytes)
What is the amount of free space left?
See post #25 for instructions.

Edited by sage5, 28 July 2008 - 04:53 AM.

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#40
ghoude

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Hi Sage..

The drive size is 37.2 GB....Free space is 27.4 GB

Thanks

Glenn
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#41
sage5

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There is something very odd going on with that.
Plenty of room left on that drive, but System Restore is claiming not enough room to proceed. :)
Did you perform the reboot after disabling System Restore on that drive?
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#42
ghoude

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Hi Sage the computer never let me do anything with the system restore

Glenn
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#43
sage5

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hi Sage..the system restore will not let me click and apply...it says it needs to clean the disk for space ?

When we click on the box to clean the disk it does nothing..

Thanks

Glenn


You may have to retry this & be very patient.
While your drive is not overfull, it may pay to just let this run. According to http://support.micro...=299904&sd=RMVP it can take in excess of 15 mins for System Restore to recognise the change.
So give it 30 mins and if unchanged go to next step.

Re-install System Restore:
See instructions http://bertk.mvps.or.../reinstall.html
Follow the instructions above carefully & get back to me with the results.

Cheers,

sage5
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#44
ghoude

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hi sage we did evreything we could and now we get an error srframe.mmf it wants this file when we try to load anything in the steps you gave us

Thanks

Glenn
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#45
sage5

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Hi ghoude,

Where, exactly, did you get to in those instructions?
I need you to be as specific as you can, doing this remotely I need all the information that you can feed me.

Edited by sage5, 30 July 2008 - 06:44 PM.

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