[john7897]

I try to enable the service but it says it can not.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:47:08 AM, on 6/27/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ps2.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA1611] command /c del "C:\WINDOWS\wt\info.txt"
O4 - HKLM\..\RunOnce: [SpybotDeletingC7688] cmd /c del "C:\WINDOWS\wt\info.txt"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB9389] command /c del "C:\WINDOWS\wt\info.txt"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1383] cmd /c del "C:\WINDOWS\wt\info.txt"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akama...ex/qtplugin.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplane...C_2.3.6.108.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onec...lscbase9563.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - http://www.vzwpix.co...loadControl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://cdn2.zone.msn...ro.cab56649.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - http://utilities.pcp.../pcpitstop2.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - c:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe (file missing)
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

--
End of file - 7811 bytes

[Advertisements]

Hello john7897 and Welcome to Geeks to Go!

Sorry for the delay.
We've been quite busy this week.

Could you do some scans first.
Please stick with me until I give you the all clear.

Let's start.

First,

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next,

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Logs required
- MBAM log
- SuperAntispyware log
- New HijackThis log

[koko_crunch]

Hello john7897 and Welcome to Geeks to Go!

Sorry for the delay.
We've been quite busy this week.

Could you do some scans first.
Please stick with me until I give you the all clear.

Let's start.

First,

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next,

Download and scan with SUPERAntiSpyware Free for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Logs required
- MBAM log
- SuperAntispyware log
- New HijackThis log

[john7897]

Malwarebytes' Anti-Malware 1.19
Database version: 913
Windows 5.1.2600 Service Pack 3

7:38:37 AM 7/2/2008
mbam-log-7-2-2008 (07-38-37).txt

Scan type: Quick Scan
Objects scanned: 44949
Time elapsed: 9 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[koko_crunch]

Still waiting on the other log.

[john7897]

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/03/2008 at 02:15 AM

Application Version : 4.15.1000

Core Rules Database Version : 3496
Trace Rules Database Version: 1487

Scan type : Complete Scan
Total Scan Time : 02:40:10

Memory items scanned : 407
Memory threats detected : 0
Registry items scanned : 6565
Registry threats detected : 0
File items scanned : 300893
File threats detected : 3

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
C:\Documents and Settings\Owner\Cookies\owner@burstnet[2].txt
C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.advertising.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.doubleclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.atwola.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.media6degrees.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.fastclick.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.casalemedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
adopt.euroclick.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.bluestreak.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
ads.revsci.net [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.mediaplex.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.realmedia.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.apmebf.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.bs.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.dynamic.media.adrevolver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adrevolver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
.adrevolver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]
media.adrevolver.com [ C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\72xg86yh.default\cookies.txt ]

[john7897]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:11:34 AM, on 7/4/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ps2.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
c:\WINDOWS\system32\ZuneBusEnum.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ROBLOX Corporation\ROBLOX\Roblox.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akama...ex/qtplugin.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplane...C_2.3.6.108.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onec...lscbase9563.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - http://www.vzwpix.co...loadControl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://cdn2.zone.msn...ro.cab56649.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - http://utilities.pcp.../pcpitstop2.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - c:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe (file missing)
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

--
End of file - 7446 bytes

[koko_crunch]

Although we recommend using a different firewall.
Let's try to repair it first.

Try this.

Click Start >> Run, type cmd, and then press Enter.
Type the command below exactly and then press Enter.

Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.inf

Restart your computer.

Once logged in, click Start >> Run, type cmd again.
Type the command below exactly and then press Enter.

Netsh firewall reset

Goto Control Panel then click on Windows Firewall
Click "On (recommended)" button and then OK.

Verify that the services is running by,

Clicking on Start then Run.
Type services.msc then Enter.
Locate Windows Firewall/Internet Connection Sharing (ICS).
Note the status of the service is, it should indicate that it has Started.



Let me know how it went.

[john7897]

The fire wall is back up and running !

[john7897]

???????? helloooo??????

is there anything else ???

[koko_crunch]

Sorry if I wasn't able to reply earlier.
I'm having problems with my internet.

Next,

Please download ATF Cleaner by Atribune.
This program is for XP and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Then,

Please do an online scan with Kaspersky WebScanner

Temporarily disable your resident Antivirus software before proceeding.

Welcome Information page will open. Click on Accept

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded, click on Scan
  • Now under that section select My Computer
• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  
  • Now click on the Save Report as button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

Enable you Anti-Virus protection once scan is done.

Edited by koko_crunch, 09 July 2008 - 02:50 AM.

[john7897]

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Saturday, July 12, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Saturday, July 12, 2008 07:58:42
Records in database: 944071
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan statistics:
Files scanned: 303986
Threat name: 1
Infected objects: 0
Suspicious objects: 1
Duration of the scan: 04:56:28


File name / Threat name / Threats count
C:\Documents and Settings\Owner\Local Settings\Application Data\Identities\{26DEBE30-D04D-4457-9231-246FE4DC2589}\Microsoft\Outlook Express\Deleted Items.dbx Suspicious: Trojan-Spy.HTML.Fraud.gen 1

The selected area was scanned.

[koko_crunch]

Congratulations, your log is clean!
We have a couple of last steps to perform and then you're all set.

First,

Download OTCleanit then save it to your Desktop.

• Double-click on OTCleanIt.exe to run
• Click on the CleanUp! button
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You may be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Next, let's reset your hidden/system files and folders. System files are hidden for a reason and we don't want to have them openly available and susceptible to accidental deletion.

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View tab.
* Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
* CHECK the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

Then, let's clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Restart your computer.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]
System Restore will now be active again.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

• SpywareBlaster to help prevent spyware from installing in the first place.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.

If you don't have one yet, you should install a good firewall. Here are 3 free ones available for personal use:

• Sygate Personal Firewall
• Kerio Personal Firewall
• ZoneAlarm

and a good antivirus (these are also free for personal use):

• AVG Anti-Virus
• Avast Home Edition

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

And to keep your system clean run these free malware scanners

• AdAware SE Personal
• Spybot Search & Destroy

weekly, and be aware of what emails you open and websites you visit.

To keep your operating system up to date visit

• Microsoft Windows Update

monthly.
To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?

Goodluck!

[JSntgRvr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.