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Windows Explorer Internet Connection


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#1
rubberStub

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Does anyone know what the following means? It is a copy of the diagnostics run when Explorer couldn't find the internet.
Any and all help is appreciated,

Stu

Last diagnostic run time: 06/26/08 14:33:58 WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
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#2
happyrock

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try this..

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands click on Start.... Run..... type in...CMD ....press enter....to open a command prompt box

Reset WINSOCK entries to installation defaults...type in ... netsh winsock reset catalog .... press ...enter

Reset TCP/IP stack to installation defaults...type in...... netsh int ip reset reset.log ... press ...enter
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#3
rubberStub

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Running the two commands still doesn't allow me to use explorer. Thanks for the suggestion-
Stu
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#4
happyrock

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go here and get firefox...install it see if you can connect to the internet...if you can't we will know its a networking problem and not a OS PROBLEM
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#5
rubberStub

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Thanks for your reply,

Firefox is what I normally use and it works. The reason I need explorer is to update my norton antivirus. I think the problem started when I downloaded a copy of winzip, thinking it was shareware. After installing it I couldn't use explorer or norton antivirus. winzip is now unloaded but there's still no connection with explorer
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#6
happyrock

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did you try system restore...
if your using IE7...uninstall it...it will just roll back to IE6..
if your using IE6...install 7...
NORTON does not need IE to update...

Edited by happyrck, 28 June 2008 - 09:13 AM.

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