[rubberStub]

Does anyone know what the following means? It is a copy of the diagnostics run when Explorer couldn't find the internet.
Any and all help is appreciated,

Stu

Last diagnostic run time: 06/26/08 14:33:58 WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

[happyrock]

try this..

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands click on Start.... Run..... type in...CMD ....press enter....to open a command prompt box

Reset WINSOCK entries to installation defaults...type in ... netsh winsock reset catalog .... press ...enter

Reset TCP/IP stack to installation defaults...type in...... netsh int ip reset reset.log ... press ...enter

[rubberStub]

Running the two commands still doesn't allow me to use explorer. Thanks for the suggestion-
Stu

[happyrock]

go here and get firefox...install it see if you can connect to the internet...if you can't we will know its a networking problem and not a OS PROBLEM

[rubberStub]

Thanks for your reply,

Firefox is what I normally use and it works. The reason I need explorer is to update my norton antivirus. I think the problem started when I downloaded a copy of winzip, thinking it was shareware. After installing it I couldn't use explorer or norton antivirus. winzip is now unloaded but there's still no connection with explorer

[happyrock]

did you try system restore...
if your using IE7...uninstall it...it will just roll back to IE6..
if your using IE6...install 7...
NORTON does not need IE to update...