Can anybody help me with a strange problem with XP Home edition SP2?
Went to help a friend out that could not install AV or a Firewall programs. He also said that his PC was very, very slow.
I checked his profile and he has Administrator priv's.
First thing i did was to run spyware programs to speed the PC up, I found 100's!
His system had never been protected and no scans had been previously run.
After clearing the machine of worms and trojans i tried to install AV. After double clicking the install file nothing happens. No erros are reported and nothing in the event logs.
I restarted the PC in safe mode and logged in as the Administrator and was able to install the AV ok. After restarting back into his profile in normal mode i could see the program files and icons installed by AV. When i try to open the control center of AVG it does not open. I open the task manager and then again try and open the AVG control center while watching task manager... Nothing appears. Not even an hour glass spinning.
I have the same problem trying to install the firewall..
I have also logged in as another user with Admin rights and still have the same problem.
So... Do you think it could be;
A virus that has removed his admin rights?
A virus that is blocking the install process and application from running?
Could it be his profile is damaged?? (Not sure as logged in as a different user and had same problem)
Maybe its not a virus and due to the amount he previosuly had on there it has corrupted the OS? (Although OS runs fine)
Sorry this message is long but really cant think of what to do now and would appreciate any help offered
Many thanks on advance for any help!!