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Hello Geeks to Go Support,
I am having two problems with malware, SPYWARE.PERFECT to be exact. According to my 2003 Norton Antivirus, My WinRar.exe file is infected, as in

“C:\Program Files\WinRar\Rar.exe is infected with Spyware.Perfect”

This malware was found using Norton’s on-line antivirus scan.

I am using Norton Antivirus 2003, S/N 191-1317-913-8086. My subscription has been updated and is current until November 2005. This NAV is being used in conjunction with NortonWorks 2003.
My OS is Windows XP Pro.

Problem 1: When I followed Norton’s on-line instructions for removal of this malware and when performing an AV scan when in the SAFE MODE, the Norton AV software on my machine was unable to find this malware. Thus I am unable to remove the infected file in the manner suggested.

I have considered simply uninstalling WinRar but am not convinced that this will solve my problem.

Incidentally I have tried but am unable to reach Symantec for any help. I suspect that even though my subscription is up to date, the fact that it is NAV 2003 may mean that they no longer support it.

Problem 2: I have had this problem in the very recent past with other malware wherein the on-line NAV found malware that the Norton AV software resident on my machine did not find.


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