I would be very grateful if somebody could please give me some advice. My problem is two-fold, and the two may or may not be connected!
I initially had a copied version of Office 2003 on this PC. I now have an official version, unfortunately it won't repair the copied (old) one, and I have tried to delete this several times to no avail. I have also tried to delete the service pack add-ons that relate to office.
The reason I have troubles with office is that, everytime I try to open an office application, or use it to open an office file - the windows installer pop-up comes up. I have tried adjusting the Macro's, I have even done used CCcleaner. Neither of which have worked.
I basically want to remove the office 2003 completely and install my offical version, complete with 25 digit code from fresh. The trouble is that control panel will not let me do this, ind i', not awfully au fait with removing programs via alternative means.
Problem 2. As I mention problems 1 and 2 may, or may not be related.
A while ago, I had a nasty infection from 'My_Heart.exe'. I though I had managed to remove this quite well, however...
When I run the 'system configuration utility' i notice that in the 'start-up' are:
C:\WINDOWS\System32\YOUR-1A8B284513\My_Heart.exe (The only one visible as a file, albeit hidden)
These do not show in the locations they correlate to, apart from the second one, which shows as an empty hidden file, which I have deleted and removed from the recycle bin. yet they still show in the start-up (unticked/unchecked of course)
If anybody has had edxperience of similar difficulties, or know how to remove files other than through control panel, or could offer advice in any other way I would be very grateful.
I have used Hijackthis! and Got the following results (it may as well be an alien language to me though!)
Edited by graham harper, 30 June 2008 - 11:37 AM.