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Outlook Express not working


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#1
nanajanet

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I don't use it, but my cousin does. He sent me files to read that were in Outlook express. I reloaded my Microsoft Office with Outlook Express but I get the message that it can't open.

Thanks.
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#2
mirjel

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Hello nanajanet,

Was there an error message when you try to open Outlook Express !

Go to Outlook Express program files folder and open Outlook Express . The shortcut from Desktop may be corrupt.

Regards,
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#3
nanajanet

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It says, "Unable to open default email folders. Could not open the item. Try again."

If I try to open an Outlook Express saved email (from my cousin), it says, "The messaging interface has returned an unknown error. If the problem persists, please restart Outlook."

I tried setting Outlook as my default email but that did not work.

Thanks for any help you can give.

Edited by nanajanet, 02 July 2008 - 11:18 AM.

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#4
mirjel

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Hello nanajanet,

We can do this : uninstall Outlook and uninstall as much of Office as possible. The use the Windows Installer cleanup utility to clean up the rest.

http://support.micro...spx?kbid=290301

Then install Outlook again.

Regards,
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#5
nanajanet

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I can't find my install CD. The one that came with the computer was a temp one and I did not pay for upgrade. I still have 2000 or something like that. I did save MS Office Install info, from my old computer, onto THIS computer. I can't find a way to install Outlook separately. Thanks.
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#6
mirjel

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Which version of Outlook are you using?

Regards,
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#7
nanajanet

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This is from properties...

Microsoft Office\Office10
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#8
mirjel

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Let's ensure that Outlook is your default email program.

Regards,
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#9
nanajanet

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How do I know that? I use AOL for email.
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#10
mirjel

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Hello nanajanet,

Unistall Outlook Express from your computer using Add/Remove.

Then install it again from here.

After that folow instruction from here.

regards,
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