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WINDOWS WANT RELOAD


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#16
bagofpaper

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yes
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#17
bagofpaper

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yes i have the cd
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#18
wannabe1

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Does your cd drive work in Safe Mode? Sometimes we get lucky...

If will, see if you can install the drivers for the marked devices. With the cd in the drive, right click on the devices one at a time and choose "Properties"...then click on "Update Drivers". This will start an installer Wizard...let it search for the drivers and see if it finds them on the cd.
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#19
bagofpaper

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ok i tried all 3 ? marks it says the hardware was not installed because the wizard cannot find the necessary drivers
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#20
wannabe1

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Let's see if we can get you into Normal Windows. If it's the video card drivers that are causing the problem, we may be able to get there by enabling the VGA drivers.

Restart the machine and tap the F8 key to get the Advanced Startup Options (Safe Mode) screen. Use the arrow keys to select "Enable VGA Mode" and press Enter.

Does Windows start this way? (It will look kinda like you're in Safe Mode, but without safe mode in the corners.
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#21
bagofpaper

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yes it is loaded up all the icons is big there is a red x display settings
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#22
wannabe1

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With the driver cd in the cd drive, open My Computer, right click on the cd drive, and choose "Autoplay".

Does this start an installer from the cd? If it does, run it all the way through.
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#23
bagofpaper

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ok it started to run then this popped up
rundll32.exe-application error
the instruction at 0x771248f0 referenced memory at
0x771248f0.the memory could not be written


click on ok to terminate the program
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#24
wannabe1

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I'm fairly sure it's the video card thats giving us the problem, but I'm not absolutley certain.

Open device manager and try to install the drivers the way you did in Safe Mode....that way it doesn't have to run an application.
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#25
bagofpaper

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im guessing you was talking about the 3 base system devices.if so they want up drivers
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#26
wannabe1

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Is your machine a brand name machine or a build?

If it's a branded machine, what's the make and model number?
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