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windows explorer doesnt work keeps closing

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I recently was assisted in removing malware and am now virus free (yay!)

but I have some remaining issues

under accessories Windows explorer doesnt work at all
also when like I'm in my documents and i click on the top icon that shows the folder view on the side
I recieve the message
"windows explorer has encountered a problem and needs to close"
which is the same message I get when trying to access explorer from accessories in start menu.

also when I am in task manager and I click on the users tab it doesnt show anyone.

Well if anyone can help I would appreciate it thank you.

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Hello Jessikuh,

First we need to try identify the precise problems in your Windows.

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