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Unsure of the Problem [CLOSED]


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#1
Barbiexx

Barbiexx

    New Member

  • Member
  • Pip
  • 3 posts
Hi sorry I have read the You Must Read This Before Posting A Hijackthis Log, Malware Cleaning Guide, but Im unsure of what my problem is actually called, so don't want to end up doing more damage!

When I turned my computer on this morning, it was running very slowly, when its normally quite fast

I also am getting a large amount of pop-ups (I normally don't get any - always have to click temporarily allow pop-ups)

The tool bar and desktop icons disappeared, but came back following the explorer.exe thing

Still the internet is taking ages to load though

I have ran Spybot, Ad-Aware and AVG and deleted any problems I've came across

Sorry if this is a re-post, but I'm quite slow on computers and Im unsure of what to do

Thanks

xx

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#2
loophole

loophole

    Malware Expert

  • Retired Staff
  • 9,798 posts

I'm quite slow on computers and Im unsure of what to do

No worries, if you have questions just ask :)


Click here to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • just close it for now

Next

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
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#3
loophole

loophole

    Malware Expert

  • Retired Staff
  • 9,798 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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