[Jimmy2012]

Hello lhey,

And I cannot change the account to administrator because i don't know the password

We can't really help you out there with the password.

And Jimmy I may not answer your email tomorrow because it's Sunday and I don't have a work. Is it okay for you that I will check again your email on Monday.

No problem.

Please make sure you are using Internet Explorer to run this scanner.

Please do an online scan with Kaspersky WebScanner

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure the following is checked.
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post this log in your next reply.

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Hello! jimmy

I already install the kaspersky online scanner. After I click the scan settings and check Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases

When I click the ok button. It did not give a scan report.

[lhey]

Hello! jimmy

I already install the kaspersky online scanner. After I click the scan settings and check Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases

When I click the ok button. It did not give a scan report.

[Jimmy2012]

Hello lhey,

After I click the scan settings and check Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases

When I click the ok button. It did not give a scan report.

After you do that you need to click on My Computer under Scan. Then it should start scanning your computer.

[lhey]

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Wednesday, July 30, 2008 8:14:32 AM
Operating System: Microsoft Windows 2000 Professional, Service Pack 4 (Build 2195)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 29/07/2008
Kaspersky Anti-Virus database records: 1023975
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
E:\

Scan Statistics:
Total number of scanned objects: 21596
Number of viruses found: 7
Number of infected objects: 12
Number of suspicious objects: 0
Duration of the scan process: 00:46:17

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\APTemp\AP0.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.fl skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\05AC0000.VBN Infected: not-a-virus:Downloader.Win32.AdLoad.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\05AC0002.VBN Infected: not-a-virus:Downloader.Win32.AdLoad.a skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\05AC0004.VBN Infected: not-a-virus:Downloader.Win32.AdLoad.a skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\cert8.db Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\formhistory.dat Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\history.dat Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\key3.db Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\parent.lock Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\search.sqlite Object is locked skipped
C:\Documents and Settings\pmi\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\urlclassifier2.sqlite Object is locked skipped
C:\Documents and Settings\pmi\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\Cache\_CACHE_001_ Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\Cache\_CACHE_002_ Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\Cache\_CACHE_003_ Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Application Data\Mozilla\Firefox\Profiles\yno4lu1l.default\Cache\_CACHE_MAP_ Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\History\History.IE5\MSHist012008073020080731\index.dat Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Temp\hsperfdata_pmi\1556 Object is locked skipped
C:\Documents and Settings\pmi\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\pmi\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\pmi\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Hijackthis\backups\backup-20070323-114301-462.dll Infected: not-a-virus:Downloader.Win32.PopCap.b skipped
C:\Program Files\Trend Micro\HijackThis\backups\backup-20080724-065521-472.dll Infected: not-a-virus:AdWare.Win32.Coupons.h skipped
C:\Program Files\UltraVNC\vnchooks.dll Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.e skipped
C:\Program Files\UltraVNC\winvnc.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.e skipped
C:\RECYCLER\S-1-5-21-2025429265-651377827-839522115-1000\Dc3.zip/Setup.exe Infected: not-a-virus:AdWare.Win32.Agent.zk skipped
C:\RECYCLER\S-1-5-21-2025429265-651377827-839522115-1000\Dc3.zip ZIP: infected - 1 skipped
C:\RECYCLER\S-1-5-21-2025429265-651377827-839522115-1000\Dc4.zip/Setup.exe Infected: not-a-virus:AdWare.Win32.Agent.dva skipped
C:\RECYCLER\S-1-5-21-2025429265-651377827-839522115-1000\Dc4.zip ZIP: infected - 1 skipped
C:\WINNT\CSC\00000001 Object is locked skipped
C:\WINNT\Debug\ipsecpa.log Object is locked skipped
C:\WINNT\Debug\Netlogon.log Object is locked skipped
C:\WINNT\Debug\oakley.log Object is locked skipped
C:\WINNT\Debug\PASSWD.LOG Object is locked skipped
C:\WINNT\SchedLgU.Txt Object is locked skipped
C:\WINNT\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINNT\system32\config\AppEvent.Evt Object is locked skipped
C:\WINNT\system32\config\default Object is locked skipped
C:\WINNT\system32\config\default.LOG Object is locked skipped
C:\WINNT\system32\config\SAM Object is locked skipped
C:\WINNT\system32\config\SAM.LOG Object is locked skipped
C:\WINNT\system32\config\SecEvent.Evt Object is locked skipped
C:\WINNT\system32\config\SECURITY Object is locked skipped
C:\WINNT\system32\config\SECURITY.LOG Object is locked skipped
C:\WINNT\system32\config\software Object is locked skipped
C:\WINNT\system32\config\software.LOG Object is locked skipped
C:\WINNT\system32\config\SysEvent.Evt Object is locked skipped
C:\WINNT\system32\config\system Object is locked skipped
C:\WINNT\system32\config\SYSTEM.ALT Object is locked skipped
C:\WINNT\WindowsUpdate.log Object is locked skipped

Scan process completed.

[Jimmy2012]

Hello lhey,
Your logs look clean.
Just a few more things to go before we are done.

Please empty your Recycle Bin, there were a few things the scan found that was in there.

• Download the latest version of Java Runtime Environment (JRE) 6 Update 7.
• Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
• Click on Continue.
• Click on the link to download Windows Offline Installation (jre-6u7-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.

You are using a old version of Adobe Acrobat Reader, please update it here.

• Make sure you have an Internet Connection.
• Double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
• Click on the CleanUp! button
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OtMoveit2 to reach the Internet, please allow the application to do so.
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Please remove any leftover tools we used to fix your computer.

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Restart your computer.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.
[/list]
System Restore will now be active again.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.

1. Spywareguard: Is realtime protection from spyware.

2. Spywareblaster: Helps protect against any bad ActiveX from installing on your computer.

3. SuperAntiSpyware: Use this program to remove any spyware that may have gotten on your computer.

4. FireFox: This is a great alternate browser over Internet Explorer. Firefox is much more secure then Internet Explorer and also has a bulilt in pop up blocker.

5. ATF Cleaner: This program cleans out your temporary files. This is a great tool that can help speed your computer up.

6. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)

7. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.


To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein

[lhey]

hello Jimmy!

Sorry for the reply... Everything is already working out.

thanks,

[Rorschach112]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.