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Compromised online gaming account [RESOLVED]


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#1
shellski

shellski

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Hi everyone (and thanks in advance for any help).

On July 3rd I had an online gaming account comprimised while I was away for a few days. My password had been changed, and all my characters had been cleared of everything, obviously something has got in and done this.....I have since regained control of my account with a password change.

Upon return home from being away I updated virus definitions (Norton 2008) and did a full system scan, which just revealed a low level tracking cookie.

Basically I've now run several programs including everything on your preparation list (Panda Activescan got stuck and didn't complete) and found nothing at all which is very frustrating as I know there's a problem but can't find it.

I did re-enable everything in msconfig as requested.

This is my hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:27:00, on 07/07/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\TimeLeft.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDCountdown.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDPop3.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Shell\My Documents\Downloads\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe"
O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe" /SHOWHIDE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: TimeLeft.lnk = C:\Program Files\TimeLeft3\TimeLeft.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: TimeLeft.lnk = C:\Program Files\TimeLeft3\TimeLeft.exe (User 'Default user')
O4 - Startup: TimeLeft.lnk = C:\Program Files\TimeLeft3\TimeLeft.exe
O4 - Global Startup: TimeLeft.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1203111945421
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.c.../cpcScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Unknown owner - C:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9726 bytes


and my 'uninstall list'

Adobe Acrobat 6.0 Professional
Adobe Flash Player ActiveX
Adobe Photoshop Elements 2.0
Adobe Reader 8.1.2
AppCore
BBC iPlayer Download Manager
ccCommon
Component Framework
DivX Content Uploader
DivX Web Player
FLV Player 1.3.3
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
HP Imaging Device Functions 7.0
HP Photosmart and Deskjet 7.0 Software
HP Photosmart Essential
HP Software Update
HP Solution Center 7.0
Java 2 Runtime Environment, SE v1.4.2_15
Java™ 6 Update 6
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
Logitech GamePanel Software 2.02
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access 2003
Microsoft Office Standard Edition 2003
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB936181)
Nero 7 Essentials
neroxml
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton Protection Center
NVIDIA Drivers
Realtek High Definition Audio Driver
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Skype™ 3.6
SPBBC 32bit
Star Wars Galaxies: The Total Experience
TeamSpeak 2 RC2
TimeLeft
Uniblue RegistryBooster 2
Vodafone PC Assistant V1.8.15
Windows Media Format Runtime
Windows XP Service Pack 3
World of Warcraft
ZoneAlarm
ZoneAlarm Spy Blocker

My malwarebytes scan:

Malwarebytes' Anti-Malware 1.19
Database version: 929
Windows 5.1.2600 Service Pack 3

12:09:17 07/07/2008
mbam-log-7-7-2008 (12-09-17).txt

Scan type: Quick Scan
Objects scanned: 54944
Time elapsed: 8 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



I have just bought (today) Kaspersky Internet security and it says you can put this onto an infected machine, but what I'm most concerned about is the fact that I can't find anything on my machine to clean off. I haven't yet installed this program, I'll wait to see what you guys suggest.

Many thanks again in advance again - I look forward to hearing from you.

Michelle

------------------additional information-----------------------------

I've been looking at the svchost.exe files using Process Explorer and found something called TrkWks which is listed as a Distributed Link Tracking Client - could this be it? I've attached a screenie of the dialogue box.

Attached Thumbnails

  • svchost.jpg

Edited by shellski, 07 July 2008 - 01:57 PM.

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#2
miekiemoes

miekiemoes

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Hi,

I can't see anything suspicious here though...

You said your gaming account was compromised. This doesn't mean that your computer is infected though.
What could have happened is...
* Your password was too easy to "crack". Keep in mind that there are a lot of tools which try several different methods to crack/guess a password. Many "criminals" use these tools to figure out what password you use.

* You told someone else your password. Always a bad idea unless you can trust a person for 99%

* A phish page was presented to you, which is a fake page for your game account and it asked you to enter your data (login-password). In 90% of the cases, you receive this via email. In the email, there's a link to the page where you have to enter your data. This is a false page.

I've been looking at the svchost.exe files using Process Explorer and found something called TrkWks which is listed as a Distributed Link Tracking Client - could this be it? I've attached a screenie of the dialogue box.

Nothing wrong with that. It's supposed to be present and run under svchost.exe. Also see here: http://www.bleepingc...utorial129.html

So what I suggest is, contact the "gaming site" and tell that your account was compromised and ask to change the password.
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#3
shellski

shellski

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Many thanks for your reply.

I have already been on and changed my password and reported the issue ingame, so that's all underway.

No-one else has my password at all, and I have not received or seen any phishing pages or emails (I'm an IT Trainer so very careful about what I do!)

My password is made up of letters (upper and lower case) and numbers, so it's not just a simple one.

That's why I was concerned I had something on my machine, as I am well aware of how an account is normally compromised, but if you're happy that the logs don't show anything I'll take your word that things are clean on my machine.

I've just bought Kaspersky Internet Security 2009 which includes a virtual keyboard, so that should overcome any potential problems.
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#4
miekiemoes

miekiemoes

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Who knows the "gaming server" was compromised and all passwords etc were collected. Yes, I've seen this already before.

In anyway, from what I can see here, you appear to be knowledgeable and know what you're doing online, so I'm sure malware doesn't get a chance on your pc. And from your logs, I can't see anything suspicious. And all your scans come up clean as well.

Small note though.. I see you have the Zonealarm Spyblocker Toolbar installed. I do NOT recommend this toolbar since it actually uses the Ask.com Searchengine. And this one still has a dubious reputation. See here: http://www.benedelma...e/ask-toolbars/
The toolbar has a seperate uninstaller via add/remove programs, so I suggest you uninstall it.
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#5
shellski

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Many thanks again for your time. I am really grateful and have made a donation.

I will take your advice regarding the toolbar, and you may close this topic.

Edited by shellski, 08 July 2008 - 07:33 AM.

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#6
miekiemoes

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Thank you very much for the donation :)

Glad I could help. :)

Please read my Prevention page with lots of info and tips how to prevent this in the future.
And if you want to improve speed/system performance after malware removal, take a look here.
Extra note: Make sure your programs are up to date - because older versions may contain Security Leaks. To find out what programs need to be updated, please run the Secunia Software Inspector Scan.

Happy Surfing again!
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#7
miekiemoes

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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