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Realtek Ac97 Audio "this Device Cannot Start. (code 10)"

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HP Pavillion zx5000
Intel Pentium 4
3.20 GHz
Windows XP Home Edition SP3

My friend's laptop is having trouble recognizing its sound driver (Realtek AC97). The hard drive was replaced and the operating system reinstalled a couple months ago, and ever since then it hasn't been able to play sound. Under the Device Manager, Realtek AC'97 Audio has a yellow exclamation point next to it, and under its Device Status it reads "This device cannot start. (Code 10)".

I've tried uninstalling and reinstalling the device, as well as downloading the most recent driver (the most recent I could find was 4.04), but to no avail. I'm not sure what else I can do at this point.

On other boards that I've looked at people have asked what motherboard was being used. I used Everest to find the following information under "Motherboard":

CPU Type Intel Pentium 4, 3200 MHz (16 x 200)
Motherboard Name Hewlett-Packard Pavilion zx5000 (DZ313U#ABA)
Motherboard Chipset ATI Radeon 9100 IGP
System Memory 1024 MB (PC2700 DDR SDRAM)
BIOS Type Phoenix (02/16/04)
Communication Port ECP Printer Port (LPT1)

Any advice or direction would be greatly appreciated! Thanks!

Edited by blackberet, 09 July 2008 - 08:14 PM.

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You may need this in addition to the actual device drivers.


Many makers such as Dell and HP use these drivers too.
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I actually already tried that earlier today (it was recommended on a different support site). The laptop has SP3 installed though, and that UAA download only applies to XP Service Packs 1 and 2. My attempt to install it was halted when it gave me the message that I don't need to install the update, as SP3 included it.

Any other ideas?
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1. Check the BIOS settings & enable anything that pertains to
sound or enabling Audio Jack Board.then try the sound.

2. if that didn't worked & you can still see the yellow flags
in the device manager,un-install the sound driver,boot to
safe mode & re-install the sound driver.then try the sound.

3. if still didn't worked,go to Start > Conrtrol panel > Administrative tools > Services.
at the services screen,scroll down to Windows Audio.double click,
at the windows audio properties screen,general tab,startup type,
select automatic.

click stop button first then click start.
hit apply then ok.

close the dialog box,reboot then try the sound....

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