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New User Account has major problems


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#1
BuzzyBeej

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To give a brief summary, I have Windows XP, and I did a routine virus scan and removed malware. Restarted to finish removal and could not log back on. I would click on my user account, it would say logging on loading settings, etc. and then it would immediately say logging off. To fix this problem my boyfriend did something to create a new user so that we could log on (I really have no idea what he did and he doesn't really either).

So now my current problem is that the new user account has nothing installed for it. I have managed to access the info in my old account (documents, pics, music, etc.) but cannot access most of the programs. I have tried to reinstall some of them but I get a Windows Installer error. Can't even load Adobe Reader or Microsoft Office. My printer has also disappeared.

Based on some info I could find, I have tried to copy my old user account to this one via the documents and settings folder and also sending my old account to the new one via the User Profiles option (under the Advanced tab on System Properties). Got some of my desktop options back and direct access to documents, pics, etc., but no help with the programs.

I don't really know what the problem is, but it seems as if the user is in safe mode yet not. It just seems weird. Is there anything I can do short of getting everything off that I want to keep, wiping the system, and starting over?

Thanks so much for any help!
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#2
R2vicious

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Is it possible your bf didnt make the account an administrator?
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#3
1101doc

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I suggest that you carefully follow the instructions from Microsoft about creating a new Admin level account and then transferring the data and settings from the original corrupted account. This must be done from an Admin level account that is not involved. I use the overall ADMINISTRATOR account available from Safe Mode.

http://support.micro...om/?kbid=811151
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#4
BuzzyBeej

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I have actually already completed the steps from the microsoft article which is how I gained access to all of my documents, music, and pictures. But it did not give me access to all of the programs. My new account is an administrator account. Any other ideas?
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#5
1101doc

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Your programs are still installed and functional. Just go to C:\Program files, open the containing folders for the programs that you want, right click the .exe (usually has the logo) and "Sendto..Desktop (create shortcut).

Then Left click and drag the shortcuts to All Programs. First hold over the Start button til it opens, then hold over All Programs til it opens, then drag to the place on the list you want and drop. This puts a copy of the shortcut into the list and leaves a shortcut on the Desktop.

Sometimes the shortcut jumps to to the top of the list. Just drag it again.

Edited by 1101doc, 20 July 2008 - 09:57 AM.

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