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Please Help Me With This Error, Its Driving Me Crazy


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#1
the_punisher

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I have attached the screenshot of this error.

when I click dont sent, the window closes and after this all internet activity stops, i cant browse the internet after this and I have to restart my laptop.

here is what I get when I click on detailed report.

C:\DOCUME~1\FARAZA~1.SOF\LOCALS~1\Temp\WER697d.dir00\svchost.exe.mdmp
C:\DOCUME~1\FARAZA~1.SOF\LOCALS~1\Temp\WER697d.dir00\appcompat.txt


and I used microfost debugger to debug the crash dump file, here is the report:

Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Faraz Ahmed\Desktop\crap\svchost.exe.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS
Debug session time: Thu Jul 10 22:02:08.000 2008 (GMT+5)
System Uptime: not available
Process Uptime: 0 days 1:05:26.000
................................................................................
......................................................................
Loading unloaded module list
............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(48c.95c): Access violation - code c0000005 (first/second chance not available)
eax=00000001 ebx=80070000 ecx=c0000005 edx=00000000 esi=00000c88 edi=00000000
eip=7c90eb94 esp=006d984c ebp=006d98b0 iopl=0 nv up ei ng nz ac pe cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000297
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
0:061> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************

FAULTING_IP:
msvcrt!wcscpy+e
77c47ea2 668901 mov word ptr [ecx],ax

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 77c47ea2 (msvcrt!wcscpy+0x0000000e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 064d6000
Attempt to write to address 064d6000

DEFAULT_BUCKET_ID: STATUS_ACCESS_VIOLATION

PROCESS_NAME: svchost.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

WRITE_ADDRESS: 064d6000

FAULTING_THREAD: 0000095c

PRIMARY_PROBLEM_CLASS: STATUS_ACCESS_VIOLATION

BUGCHECK_STR: APPLICATION_FAULT_STATUS_ACCESS_VIOLATION

LAST_CONTROL_TRANSFER: from 5b86a3b1 to 77c47ea2

STACK_TEXT:
006df470 5b86a3b1 064d5ca0 006df494 00000000 msvcrt!wcscpy+0xe
006df8ac 90909090 90909090 90909090 90909090 netapi32!CanonicalizePathName+0x144
WARNING: Frame IP not in any known module. Following frames may be wrong.
006df924 77ef321a 7509da52 006df938 00000007 0x90909090
006dfd3c 77ef36ee 00000000 00000000 000fc6a4 rpcrt4!NdrStubCall2+0x297
006dfd58 77e7988c 000fc6a4 0011a558 000fc6a4 rpcrt4!NdrServerCall2+0x19
006dfd8c 77e797f1 750933bb 000fc6a4 006dfe2c rpcrt4!DispatchToStubInC+0x38
006dfde0 77e7971d 0000001f 00000000 750a3f0c rpcrt4!RPC_INTERFACE::DispatchToStubWorker+0x113
006dfe04 77e81930 000fc6a4 00000000 750a3f0c rpcrt4!RPC_INTERFACE::DispatchToStub+0x84
006dfe34 77e8185d 000fc668 00000000 000fc630 rpcrt4!OSF_SCALL::DispatchHelper+0x115
006dfe48 77e817e1 00000000 0000001f 000fd6e0 rpcrt4!OSF_SCALL::DispatchRPCCall+0xfe
006dfe78 77e816ec 000fd6e0 0300031c 0000001f rpcrt4!OSF_SCALL::ProcessReceivedPDU+0x58a
006dfea0 77e7dd5e 000fd6e0 0000031c 7c809794 rpcrt4!OSF_SCALL::BeginRpcCall+0x1f4
006dff00 77e7dc99 00000000 000fd6e0 0000031c rpcrt4!OSF_SCONNECTION::ProcessReceiveComplete+0x3fb
006dff14 77e7728a 0009f6e0 0000000c 00000000 rpcrt4!ProcessConnectionServerReceivedEvent+0x21
006dff80 77e773a9 006dffa8 77e76a3b 0009f6e0 rpcrt4!LOADABLE_TRANSPORT::ProcessIOEvents+0x16f
006dff88 77e76a3b 0009f6e0 00090778 00090000 rpcrt4!ProcessIOEventsWrapper+0xd
006dffa8 77e76c0a 0009df00 006dffec 7c80b50b rpcrt4!BaseCachedThreadRoutine+0x79
006dffb4 7c80b50b 000cb230 00090778 00090000 rpcrt4!ThreadStartRoutine+0x1a
006dffec 00000000 77e76bf0 000cb230 00000000 kernel32!BaseThreadStart+0x37


FOLLOWUP_IP:
msvcrt!wcscpy+e
77c47ea2 668901 mov word ptr [ecx],ax

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: msvcrt!wcscpy+e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: msvcrt

IMAGE_NAME: msvcrt.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 41109752

STACK_COMMAND: ~61s; .ecxr ; kb

FAILURE_BUCKET_ID: STATUS_ACCESS_VIOLATION_c0000005_msvcrt.dll!wcscpy

BUCKET_ID: APPLICATION_FAULT_STATUS_ACCESS_VIOLATION_msvcrt!wcscpy+e

Followup: MachineOwner



now please some1 help me, I have formatted my laptop and reinstalled windows 3 times because of this error and I cant keep on doing this.



also I get this error when I am connected to the internet

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#2
surfer99

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hmm the first thing i thought reading the above was possible malware infection, but before we send you there, there is a few things i would like you to check.

starting from the bottom, when you say "when connected to the internet" do you mean when you open IE? or is it when the cable is plugged in? if it is only with IE could you try another browser to test? ei opera or firerox and test with either one.

the c0000005 error you get is often caused as mentioned by malware, or bad drivers/applications or possible even faulty memory

the easiest is to test for faulty memory and i recommend using memtest86 you mentioned you have reinstalled the system so that should clear out software faults and lead us down towards hardware.

If the memtest finds no faults i would like you to run a harddrive test to verify if the drive is working, generally these can be obtained from the manufacturer of your harddrive for hitachi drives you can use DFT this also works for other manufacturers in my experience but some people have told me it did not work for their harddrive, let me know your model and make of harddrive and i will find the correct one.

Best regards
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#3
the_punisher

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thanks a lot for the detailed reply surfer99.


by when I connect to the internet, I mean when I connect via a modem, whether its my dialup modem or my adsl modem. If i dont connect to the internet the error does not show up.

seriously this error is driving me crazy.

also if I connect to the internet via a wireless router or my wifi, the error does not show up.

I am downloading memtest now and will post the results here.

as for the hard drive test, I already did a complete analysis on it using norton disk doctor and it did not find anything wrong with my hard drive.


also the crazy thing is that my mom bought a brand new hp 530 laptop recently, and when she connects to the internet via her dial up modem, the same error shows up????

:) :) :)
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#4
the_punisher

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k so I ran memtest, and it passed all the tests, nothing is wrong with my memory.

any suggestions.?
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#5
The Skeptic

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I would start with uninstalling and reinstalling ethernet card and dial-up modem drivers. Go to device manager, expand "modem" and "Network Adapters". Right click and choose to uninstall the drivers. Reboot and let windows reinstall the drivers. If it doesn't, you will have to install the drivers from an external source.

Do you have any remote-connecting programs or any peer-to-peer programs? If yes, please uninstall them. Think about the programs installed on your computer: are there any that could corrupt your internet connection? If yes, uninstall them.

Insert XP CD to the drive and click "exit" when windows show up. Click start > run. Type sfc /scannow and press Enter. Let the process run to the end. We want to repair system files related to communications if there are any corrupted.

It could be that the problem is external to the computer. Please connect another computer to the same modems and cables and see if you still have this problem.
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#6
the_punisher

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thanks a lot skeptic, sfc fixed it :)
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#7
The Skeptic

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Thanks for letting us know.
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#8
the_punisher

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K me again.

after 2 days of running stable I started getting the same error again, and this time it was more frequent.

I tried sfc again but it is not working this time, I keep getting the same error.

Plz help me out, Im really tired of this error, if its possible can you or any other tech staff member check out my system via remote desktop, ill pm you my details if you accept, cause I cant see any other way of fixing this.

please im desperate, even a complete system format does not work :) :'(
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#9
The Skeptic

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It looks to me that one of the programs that you installed after windows or one of the motherboard drivers or one of your hardware installations are causing this error. The problem, of course, is to identify the source.

Please give us some information about your computer, what XP version you use, what service pack (2 or 3) and what installation process (is it from a hidden partition or from a CD. Do you perform complete format etc.)

I suggest that you start uninstalling all your programs other then windows and your antivirus (which one are you using?) including any firewall other then Microsoft's. Run the computer on the barest minimum and see how it works. If it's stable, start adding other programs, starting with those that are most important to you and see how the computer works. There is an elimination process that you must go through.
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#10
the_punisher

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K, I guess I am finally rid of this error.

I started with the source, like I said I get this error when i connect to the internet, so I went to the market and bought a new adsl modem.

Its working fine now. looks like the error was with the modem itself.

:)

thanks for your help so far..
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#11
The Skeptic

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Thanks for letting us know.
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