[medusa9]

I reformatted my hd recently after my bank account and a credit card was attacked.

Since reinstalling my programs - I scanned & cleaned (with McAfee) then changed passwords and usernames and received my replacement credit card with a new number. It was compromised only 2-3 days after setting up the card's online account management!

This week my checking account was charged $1000 from some medical foundation group from Saudi Arabia. PLEASE HELP ME!!!

Since this began McAfee has been quite strange, as well. It says my definitions are 24-60 days old (or something similar) so I update. I do everything it says until I get the 'green light' that says my computer is fully protected. Then a couple of days later, I get the same error that definitions are still 24-60 days old.

The Panda scan I did as part of this site's Malware Removal Guide gave this message:
We have detected that the McAfee Internet Security Suite 2007 protection on your PC is disabled and up-to-date yet no warning is given that it's disabled and I still have the "you are protected" green light!

Could someone please help look for a backdoor or key logger?
I've no idea how to find one on my own.

Thank you very much.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:18:15 PM, on 7/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.c...h...DTP&M=T5212
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.c...h...DTP&M=T5212
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoft...s/as2stubie.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.mi...b?1214185776366
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

--
End of file - 9307 bytes




Hijack This Uninstall List
Adobe Acrobat 7.0 Professional
Adobe Flash Player ActiveX
Adobe Reader 7.0
ATI Display Driver
Browser Address Error Redirector
CorelDRAW Graphics Suite X3
Digital Media Reader
DVD Decrypter (Remove Only)
DVD Ripper 4
DVD Shrink 3.2
DVD Solution
EN
FileZilla Client 3.0.11
FontNav
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Windows Media Player 10 (KB903157)
Hoyle Board Games 2007
Hoyle Card Games 2007
Hoyle Puzzle Games 2007
HP Image Zone 4.7
HP PSC & OfficeJet 4.7
ImTOO MPEG Encoder
IZArc 3.81
J2SE Runtime Environment 5.0 Update 2
Karen's Directory Printer
Luxor
Malwarebytes' Anti-Malware
Mario Forever v 2.16 !
McAfee SecurityCenter
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Digital Image Starter Edition 2006
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2006
Microsoft National Language Support Downlevel APIs
Microsoft Works
Multimedia Keyboard Driver
Napster Burn Engine
Nero 7 Essentials
neroxml
Panda ActiveScan 2.0
Power2Go 4.0
PowerDVD
QuickTime
RealPlayer Basic
REALTEK GbE & FE Ethernet PCI NIC Driver
Realtek High Definition Audio Driver
Replay Media Catcher
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Soft Data Fax Modem with SmartCP
Sonic Encoders
Super TextTwist
SUPERAntiSpyware Free Edition
UltimateBet
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB942763)
Update Manager
Update Rollup 2 for Windows XP Media Center Edition 2005
VBA
Viewpoint Media Player
Windows Internet Explorer 7
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB914548
Windows XP Service Pack 3
XP Codec Pack





SUPERAntiSpyware Scan Log
Generated 07/10/2008 at 08:32 PM

Application Version : 3.6.1000

Core Rules Database Version : 3501
Trace Rules Database Version: 1492

Scan type : Complete Scan
Total Scan Time : 01:01:56

Memory items scanned : 560
Memory threats detected : 0
Registry items scanned : 6818
Registry threats detected : 0
File items scanned : 50870
File threats detected : 5

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
C:\Documents and Settings\Owner\Cookies\owner@adrevolver[1].txt
C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
C:\Documents and Settings\Owner\Cookies\[email protected][1].txt
C:\Documents and Settings\Owner\Cookies\[email protected][1].txt





Malwarebytes' Anti-Malware 1.20
Database version: 938
Windows 5.1.2600 Service Pack 3

7:25:00 PM 7/10/2008
mbam-log-7-10-2008 (19-25-00).txt

Scan type: Quick Scan
Objects scanned: 40901
Time elapsed: 4 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Panda Active Scan
;*******************************************************************************
*********************************************************************************
*******************
ANALYSIS: 2008-07-11 11:25:58
PROTECTIONS: 2
MALWARE: 4
SUSPECTS: 0
;*******************************************************************************
*********************************************************************************
*******************
PROTECTIONS
Description Version Active Updated
;===============================================================================
=================================================================================
===================
McAfee Internet Security Suite 2007 8.1 No Yes
McAfee VirusScan Plus 12.1 No No
;===============================================================================
=================================================================================
===================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===============================================================================
=================================================================================
===================
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No C:\Documents and Settings\Owner\Cookies\owner@doubleclick[1].txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\Owner\Cookies\[email protected][2].txt
00184846 Cookie/Adrevolver TrackingCookie No 0 Yes No C:\Documents and Settings\Owner\Cookies\owner@adrevolver[1].txt
;===============================================================================
=================================================================================
===================
SUSPECTS
Sent Location @
;===============================================================================
=================================================================================
===================
;===============================================================================
=================================================================================
===================
VULNERABILITIES
Id Severity Description @
;===============================================================================
=================================================================================
===================
;===============================================================================
=================================================================================
===================

Edited by medusa9, 11 July 2008 - 12:25 PM.

[Advertisements]

Hi there and sorry for the delay .. Nothing jumps out at me so lets look a little deeper

Please download Deckard's System Scanner (DSS) and save it to your Desktop.

• Close all other windows before proceeding.
• Double-click on dss.exe and follow the prompts.
• When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

[Essexboy]

Hi there and sorry for the delay .. Nothing jumps out at me so lets look a little deeper

Please download Deckard's System Scanner (DSS) and save it to your Desktop.

• Close all other windows before proceeding.
• Double-click on dss.exe and follow the prompts.
• When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.

[medusa9]

It won't run. I get a windows error message when it reaches 'Examining Event Logs'.
The error says:
dss.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
I deleted the first attempt and redownloaded the file - Also tried rebooting. Still didn't work.

[Essexboy]

OK I have other tools in my armoury

Download OTScanit to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.

• Close ALL OTHER PROGRAMS.
• Open the OTScanit folder and double-click on OTScanit.exe to start the program.
• Check the box that says Scan All User Accounts
• Check the Radio buttons for Files/Folders Created Within 90 Days and Files/Folders Modified Within 90 Days
• Under Additional Scans check the following:
  • Reg - BotCheck
  • Reg - Desktop Components
  • Reg - Disabled MS Config Items
  • File - Additional Folder Scans
  • File - Purity Scan
• Now click the Run Scan button on the toolbar.
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Please attach the log in your next post.

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on to insert the attachment into your post

[medusa9]

Done!  OTScanIt.Txt   330.45KB   234 downloads

[Essexboy]

And still nothing shows - now for the real deep one

We will now do a deep search of your processes and files

Download avz4.zip from here

• Unzip it to your desktop to a folder named avz4
• Double click on AVZ.exe to run it.
• Run an update by clicking the Auto Update button on the Right of the Log window:
• Click Start to begin the update

Note: If you recieve an error message, chose a different source, then click Start again

• Start AVZ.
  
• Choose from the menu "File" => "Standard scripts " and mark the "Healing/Quarantine and Advanced System Investigation" check box.
• Click on the “Execute selected scripts”.
• Automatic scanning, healing and system check will be executed.
• A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip.
• It is necessary to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan.
• All applications will work properly after the system restart.

When restarted

• Start AVZ.
  
• Choose from the menu "File" => "Standard scripts " and mark the “Advanced System Investigation" check box.
• Click on the "Execute selected scripts".
• A system check will be automatically performed, and the created logfile (avz_sysinfo.htm) will be saved in the LOG folder in the AVZ directory as virusinfo_syscheck.zip.

Attach both zip files to your next post

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on to insert the attachment into your post

[medusa9]

 virusinfo_syscure.zip   158.76KB   108 downloads
 virusinfo_syscheck.zip   44.33KB   98 downloads

[Essexboy]

Just one suspicious file which I will now delete, I think I will get a second AV opinion as well

AVZ FIX

• Double click on AVZ.exe
  
• Click File > Custom scripts
  
• Copy & paste the contents of the following codebox in the box in the program (start with begin and end with end )
  

  begin
  SearchRootkit(true, true);
   DeleteFile('D:\autorun.inf');
   BC_DeleteFile('D:\autorun.inf');
  BC_ImportDeletedList;
  ExecuteSysClean;
  BC_Activate;
  RebootWindows(true);
  end.

• Note: When you run the script, your PC will be restarted
  
• Click Run
  
• Restart your PC if it doesn't do it automatically.

ON COMPLETION

• Start AVZ.
  
• Choose from the menu "File" => "Standard scripts " and mark the “Advanced System Investigation" check box.
• Click on the "Execute selected scripts".
• A system check will be automatically performed, and the created logfile (avz_sysinfo.htm) will be saved in the LOG folder in the AVZ directory as virusinfo_syscheck.zip.

Attach the zip file to your next post

PRIOR TO REPOSTING

Download Dr.Web CureIt to the desktop:
ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

• Doubleclick the drweb-cureit.exe file and Allow to run the express scan
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
• Once the short scan has finished, mark the drives that you want to scan.
• Select all drives. A red dot shows which drives have been chosen.
• Click the green arrow at the right, and the scan will start.
• Click 'Yes to all' if it asks if you want to cure/move the file.
• When the scan has finished, in the menu, click file and choose save report list
• Save the report to your desktop. The report will be called DrWeb.csv
• Close Dr.Web Cureit.

[medusa9]

After running the 'cut and paste' script, I got an error message just before the system shut down. It said something like
" ... instructions at 0x4 ... cannot be "written" ..." and it appeared again when shutting down after running Dr.Web. Both times it didn't stay long enough to actually read it. I'll reboot again - if you need me to - to see if I can get more info about it.

 virusinfo_syscheck.zip   42.66KB   98 downloads
 DrWeb.zip   551bytes   156 downloads


Thank you so much for spending your valuable time on helping us with these problems.

Edited by medusa9, 18 July 2008 - 01:11 AM.

[Essexboy]

Hm McAfee seems to be running OK not a lot else seen there apart from heuristics possibles.

I will now run an orphan scan and see what that reveals, are you having any problems ?

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

[medusa9]

Malwarebytes' Anti-Malware 1.20
Database version: 964
Windows 5.1.2600 Service Pack 3

11:48:56 AM 7/18/2008
mbam-log-7-18-2008 (11-48-56).txt

Scan type: Quick Scan
Objects scanned: 40864
Time elapsed: 4 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

~~~~~~~~~~~~~~~~~~~~~~~~~
---------------------------------------------
~~~~~~~~~~~~~~~~~~~~~~~~~

Looks like it's all ok. The McAfee 'not protected' message is gone and everything looks alright.
I can only guess that the bank and credit card attacks came from amazon.com - rather than from my machine - as this is the only place I used the accounts. I just don't know.

Thank you again for your help and patience.

[Essexboy]

My pleasure

Now the best part of the day ----- Your log now appears clean

Double click OTScanIt once again and you should see a CleanUp! button, press that button, you may get prompted by your firewall that OTScanIt wants to contact the internet, allow this, a cleanup.txt will be downloaded, a message dialog will ask you if you want to proceed with the cleanup process, click Yes. This will delete all the tools you have downloaded plus itself AVZ and MBAM will need to be removed manually


Now to get you off to a good start we will re-set your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your your restore point but this is my method:

1. Select Start > All Programs > Accessories > System tools > System Restore.
2. On the dialogue box that appears select Create a Restore Point
3. Click NEXT
4. Enter a name e.g. Clean
5. Click CREATE

You now have a clean restore point, to get rid of the bad ones:

1. Select Start > All Programs > Accessories > System tools > Disk Cleanup.
2. In the Drop down box that appears select your main drive e.g. C
3. Click OK
4. The System will do some calculation and the display a dialogue box with TABS
5. Select the More Options Tab.
6. At the bottom will be a system restore box with a CLEANUP button click this
7. Accept the Warning and select OK again, the program will close and you are done



Now that you are clean, to help protect your computer in the future I recommend that you get the following free program:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SuperAntispyware Run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Secunia Software inspector To check your programme update status
• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read this article by Tony Klien: So how did I get infected in the first place?


Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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