I had run Antispyware on my HP Laptop and it came up with a few 'infections', which it removed. It informed me that to clear things completely I needed to re-boot my PC. Closed down OK but then seemed to be in a loop and wouldn't re-boot.
I eventually managed to get to a screen that told me:
STOP: C000021a fatal system failure
The Windows logon Process system process terminated unexpectedly with a staus of Oxc0000005 .....
- there was a bit more of the message, which I have if it's needed.
I couldn't get the laptop to boot so resorted to using the PC Recovery disks I created in August 2006. With hindsight I really wish I had tried to find out more about how to get around the problem above, but I hoped that if I could at least boot the PC I might be able to use System Restore to go back to a 'clean point'.
I can't do a System Restore as there is only the restore point that the PC Recovery disk created.
Is there ANYTHING I can do to get back to the point I was at yesterday? I have not attempted to use the laptop since (doesn't recognise my wireless connection, etc.) so I am using my trusty old slow desktop PC to send this message.
I appreciate that this may not be something that you can sort out 'remotely' and I am aware that I may need some 'hands on help' and would happy for any advice or recommendations - I am in South Manchester - UK.
Whatever it takes, I just hope I can get back to where was I was without having to start everything over. If starting all over is the only option then so be it, but I'm hoping for one of your wizard solutions!
Anybody out there able to offer any help or advice?
Cheers and thanks in advance for any help or advice.