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malware taking over


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princhoc14

princhoc14

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Hi. Thanks in advance for the help. I want to warn you by saying that I am not real proficient when it comes to acronyms, computer-jargon, etc. So, please bear that in mind, OK?

My CPU (I know that acronym) is/was infected with the Malware 2008 bug (or whatever it's called). After looking at some of your forums here, I decided that, due to my lack of expertise/knowledge, it would be easier to just rebuild the thing and reinstall XP. Before I did that I wanted to back up a few files. When I tried to do so, however, I noticed that all my USB ports had "disappeared". So, I decided to contact the forum and explain my problem.

I dutifully went to the "go here before posting" page and followed the instructions. After the "Malwarebytes' Anti-Malware" step, I was asked (I am reasonably sure by that program) to reboot so it could rid my system of six or seven remaining infections. After doing so, however, I got a system 21a error and Windows won't load.....

What should I do now? I would still like to back-up a few things, but if I am looking at a huge, involved process, I may just want to start over now and reload the XP...thoughts? Ideas?

P.S. I am on my lap top at work....

Thanks again. I appreciate any help or advice you can give me......

Edited by princhoc14, 12 July 2008 - 03:05 PM.

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