[Kathyf]

we ae running a linksys router with a linksys adapater on 2nd desktop pc... all has been fine til yesterday morning. Intenet connection was there and working, shut computer down and when turned on again later we all of a sudden were getting multiple 'green' boxes across status bar... and when you got mouse near them they would disappear.... we have uninstalled and reinstalled adapter software and moved to another usb port since when we plug usb mouse to the port original for adapter the mouse wouldn't work. Okay.. so we get connected and says access point found and internet found. When you start IE you get 'offline'... Any ideas what is going on? I've done everything I know to try. all usb ports show enabled and working properly in device manager. HELP

Kathy Fakes
Lebanon, TN

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I think what you need to do is what is referred to as 'Power Cycling' your Cable modem. To do this do the following:

• Turn off all computers connected to the router
• Unplug the power cord from the back of the Cable modem and the Router
• Wait at least 5 minutes
• Plug in the power cord into the Cable modem and wait at least one minute for it to initialize
• Plug in the power cord into the Router and again wait at least one minute for it to initialize.
• Power on one computer and try to connect to the Internet with it.
• If the one computer can connect to the Internet, then you can start turning on the other computers one-by-one and checking their Internet connection.

Regards,
Olrik

[Artellos]

I think what you need to do is what is referred to as 'Power Cycling' your Cable modem. To do this do the following:

• Turn off all computers connected to the router
• Unplug the power cord from the back of the Cable modem and the Router
• Wait at least 5 minutes
• Plug in the power cord into the Cable modem and wait at least one minute for it to initialize
• Plug in the power cord into the Router and again wait at least one minute for it to initialize.
• Power on one computer and try to connect to the Internet with it.
• If the one computer can connect to the Internet, then you can start turning on the other computers one-by-one and checking their Internet connection.

Regards,
Olrik