I have Avast antivirus and Comodo firewall. I also run Outlook 2002.
I have had a similar problem before and solved it by unticking SMTP in Avast, however that is no longer working as a technique.
The animations are not animated when they are received
I have unticked the SMTP in Avast
Turned the Heuristics to med and then tried low.
I can't seem to turn them off as advised previously.
I look forward to your suggestions