[Coby]

I need to upgrade to SP2 and when I download the update from microsoft it doesn't work. I believe I'm running Windows XP x64 Professional but I'm not completely sure, and I'm not computer saavy so I need help please! Thanks in advance!

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You did download the x64 version of SP2, right?

http://www.microsoft...;displaylang=en

The x86 32 bit SP2 will not work on your system.

SRX660

[SRX660]

You did download the x64 version of SP2, right?

http://www.microsoft...;displaylang=en

The x86 32 bit SP2 will not work on your system.

SRX660

[Coby]

I'm going to try that, thanks. But how can I be sure what OS I am running?

[Coby]

SRX660,

I tried downloading the update for x64 and saved it to my desktop. When I run the .exe it begins to extract the files to some folder on the c:\. The extraction gets to the very end and stops and gives me an error message saying:
"Extraction Failed: amd64\update\update.exe is not a valid Win32 application." What do I do?

Thanks!

Edited by Coby, 16 July 2008 - 03:19 PM.

[Coby]

I also just google'd how to check which windows OS I am running, and the box popped up and it says: Windows XP Home Edition and (Build 2600.xpsp2.050301-1526 : Service Pack 1)

Edited by Coby, 16 July 2008 - 03:29 PM.

[SRX660]

To determine which version of Microsoft Windows you are running:

1. On the taskbar at the bottom of your screen, click Start, and then click Run.

2. In the Run dialog box, type: winver

NOTE: If you're using Windows Vista, type winver into the Search box.

3. Click OK.
A dialog box displays the version that you are running.

or
Start - Run - enter MSINFO32.

On the Summary page if your System Type is X86, then you have 32 bit.

If you have the 32 bit system, try downloading it from here and run it.

http://www.softwarep...dows/xpsp2.html

But , of course you know there is a SP3 update.

http://www.winsupers.../faq/xp_sp3.asp

SRX660

[Coby]

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name GATEWAY-J3YCCZ4
System Manufacturer Gateway
System Model 310 2900622
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2799 Mhz
BIOS Version/Date Intel Corp. SR84511A.15A.0014.P02.0307230940, 7/23/2003
SMBIOS Version 2.3
Windows Directory C:\WINNT
System Directory C:\WINNT\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1240 (xpsp2.030618-0119)"
User Name GATEWAY-J3YCCZ4\Owner
Time Zone Central Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 267.60 MB
Total Virtual Memory 1.86 GB
Available Virtual Memory 1,005.27 MB
Page File Space 1.37 GB
Page File C:\pagefile.sys


This is the summary I got. I'll try the other download you suggested and see if it works.

Edited by Coby, 16 July 2008 - 03:40 PM.

[Coby]

I tried this http://www.softwarep...dows/xpsp2.html download and it started out just fine, and the installation had been running for about 10-15mins and then I recieved an error message simply saying "Access Denied" and then I was prompted to click Ok to uninstall everything that had just been installed. Any help? Thanks!

[SRX660]

Heres some reading you should do and then decide for yourself the best method. I would try the microsoft methods first.

http://support.microsoft.com/kb/873148

If that does not work you can try the one on this website forum.

http://forums.tweakt...689/index3.html

SRX660