[Kitarna]

I have just brought an Apple Ipod Nano

I downloaded itunes 7 today, but cannot connect to the itunes store.

The error message i get is

" itunes could not connect to the itunes store
make sure your network connection is active and try again "

I have run the network connectivity diagnostic and all seems fine - this is the last bit :..........

"Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store. "


I am now confused as to what to try next - any suggestions ??

Thanks

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I am having the same error message. My OS is Vista and I use Trend Micro PC-cillin Internet Security 2007. I have tried everything I could find on apple's website to fix this problem. I added a firewall exception in Trend Micro as well. All of a sudden, I seem to be having this problem. Everything worked fine before.

Here are my diagnostics:
-----------------------------------------------------------------------------------------------------------

Microsoft Windows Vista Home Edition (Build 6000)
Dell Inc Dimension E521
iTunes 7.7.0.43
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.0.33
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 45B4CC5378E6A04C

Current user is not an administrator.
The current local date and time is 2008-07-17 15:20:32.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1C1F02ED-1EB6-49A1-A18F-5ACAFB30C44A}
Description: Linksys Wireless-N USB Network Adapter WUSB300N
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jul 17 10:55:37 2008

Lease Expires: Fri Jul 18 10:55:37 2008

DNS Servers: 66.82.4.8
66.82.4.8

Adapter Name: {B186AA90-3CB2-4DBF-A499-4E81D3B8B1B9}
Description: Broadcom 440x 10/100 Integrated Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-07-17 14:35:19.


**** iPod/iPhone Connectivity Tests ****

iPodService 7.7.0.43 is currently running.
iTunesHelper 7.7.0.43 is currently running.
Apple Mobile Device service 2.0.28.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video)
Serial Number: 8L648441V9M

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.

-------------------------------------------------------------------------------------------------------------------------

Please, Please, Please help!

[K-ski]

I am having the same error message. My OS is Vista and I use Trend Micro PC-cillin Internet Security 2007. I have tried everything I could find on apple's website to fix this problem. I added a firewall exception in Trend Micro as well. All of a sudden, I seem to be having this problem. Everything worked fine before.

Here are my diagnostics:
-----------------------------------------------------------------------------------------------------------

Microsoft Windows Vista Home Edition (Build 6000)
Dell Inc Dimension E521
iTunes 7.7.0.43
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.0.33
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 45B4CC5378E6A04C

Current user is not an administrator.
The current local date and time is 2008-07-17 15:20:32.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {1C1F02ED-1EB6-49A1-A18F-5ACAFB30C44A}
Description: Linksys Wireless-N USB Network Adapter WUSB300N
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jul 17 10:55:37 2008

Lease Expires: Fri Jul 18 10:55:37 2008

DNS Servers: 66.82.4.8
66.82.4.8

Adapter Name: {B186AA90-3CB2-4DBF-A499-4E81D3B8B1B9}
Description: Broadcom 440x 10/100 Integrated Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-07-17 14:35:19.


**** iPod/iPhone Connectivity Tests ****

iPodService 7.7.0.43 is currently running.
iTunesHelper 7.7.0.43 is currently running.
Apple Mobile Device service 2.0.28.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video)
Serial Number: 8L648441V9M

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.

-------------------------------------------------------------------------------------------------------------------------

Please, Please, Please help!