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Log OFF problems


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#1
BattleCat

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Whenever I try to log off of my computer,(windows xp) It gives me the ending program box and says it is ending explorer.exe.
After I let the little bar go all the way to the end I then have to hit the end now button to finish shutting down.
How do I fix this?
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#2
happyrock

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WINDOWS XP SHUTDOWN TROUBLESHOOTING guide here
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#3
kasida

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i found this problem on my pc too... if you've already fixed it, please tell me how
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#4
BattleCat

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So far everything I've tried hasn't worked.
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#5
happyrock

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go here and backup your registry...tweak #2

then go here and try #99
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#6
rocaddict

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Try booting into Safe Mode and see if it shuts down properly there. If it does, something non-os related is starting /w the OS (Instant Messenger, Anti-virus, CD burning utility, etc. that's malfunctioning, or conflicting with something else.

The cardinal rule in PC repair is to strip it down to the essentials, and re-introduce things incrementally until the issue recurs, so...

If it works fine in Safe Mode, go to Start > Run > MSCONFIG, click on the Startup tab, hit 'disable all', re-boot and test things. If that works, re-introduce them back one at a time until the issue comes back.
(N.B. you mage get some cryptic errors if non Microsoft-related items in the Services tab have items disabled in the Startup tab.

Here's a great reference so you can figure out what those Startup entries are:

http://www.lafn.org/...up/PENINDEX.HTM


Also, if you haven't already, try logging out of and manually exiting anything you can then trying to log off/re-boot. (like Instant Messenger clients.. many of them that populate in the System tray can allow you to shut them down by right-clicking on them).

Edited by rocaddict, 19 July 2008 - 12:52 PM.

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#7
BattleCat

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I did another deep scan last night and found 2 viruses. Everything seems to be working fine today. Thanks for all your help.
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