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Outlook won't open


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#1
Evelinda

Evelinda

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When I click on the outlook link, I get the hourglass, and then nothing happens. The hourglass just goes away. I work from my home, and have a bunch of materials I need on my email, so I'd rather not uninstall it. Is there a way to get my e-mail open without losing everything? I need this asap, I have a story due in 3 hours.
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#2
The Skeptic

The Skeptic

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First of all backup your addresses and stored Office Outlook documents. To backup run this process: Click My Computer > Local disk C: > documents and settings > local settings > application data > Microsoft. Among the folders you will see Outlook. Copy the entire folder and paste it to safe place.

If you don't see Local Disk etc., click tools (in the menus above, in My Computer) > folder options > view. Check "Show hidden files and folders" > Apply >OK

After backing up the data open Outlook and click Help > Identification and repair (It may be somewhat different, this is a free translation from my language). Place your Office CD in the drive and run the repair.

If not successful, uninstall Office in Control Panel > Add/Remove programs. Reinstall Office.

Repair and Reinstall of Office do not harm any of your Office documents. Still like we did with Outlook, it's always safer to backup your data.
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