[haveacigar91]

Hi,

after going through many trials, tribulations, and attempts to fix my computer, i was left with only one option, to fully restore it back to factory settings. i thought this would cleanse all of my problems. now i have no sound.

i have tried running services.msc and windows audio is correctly enabled.

it is likely to be a missing sound driver, but i have no clue how to determine where i can get this said driver.

i think it is important to note that it appears that none of my usb ports in the front or back of my computer are active.

any help would be appreciated. thanks

[Advertisements]

Give use some information about your machine. You can install Everest Home Edition and it will tell you what devices you have. Some newer machines require special drivers from Microsoft in addition to the device drivers.

[Tyger]

Give use some information about your machine. You can install Everest Home Edition and it will tell you what devices you have. Some newer machines require special drivers from Microsoft in addition to the device drivers.

[haveacigar91]

i have attached a txt file of my everest report.

Attached Files

•  everest_report.txt   234.76KB   387 downloads

[Tyger]

I think you are going to need to install this before the device will work, or even show to the other drivers.

http://support.microsoft.com/kb/888111

After you've installed these if the sound doesn't come up, reboot and run Everest again to get an actual device part number.

[haveacigar91]

I think you are going to need to install this before the device will work, or even show to the other drivers.

http://support.microsoft.com/kb/888111

After you've installed these if the sound doesn't come up, reboot and run Everest again to get an actual device part number.

i dont see a download link on that page to install anything. pardon me if ive overlooked it

[haveacigar91]

just an update, i got sound to work by getting the correct soundmax drivers and installing them. the usb ports still dont work, does anyone know where to get those drivers?

by the way, the computer is a Lenovo 3000 J115 7387-26U running Windows XP Home Edition