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explorer.exe does not load on start up


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#1
Jonathan5950

Jonathan5950

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Hi- My situation is that I opened a file in a email that I suspected contained malicious trojans to test my AVG free that I was using. BIG MISTAKE! The attachment started to install a slew of virus on my machine. AVG did stop most of them. I then installed another AV program to help fight them. I used AVIRA free. After starting in safe mode and running scans of Avira and AVG they notified me that each found stuff that was bad and deleted it. I then proceeded to start up in regular mode and found that windows explorer will not load. Possibly a conflict between the two AV's or more Virus problems. I can not even get it to start in safe mode or ' last known good configuration' Any help would be appreciated as I am up against a wall. I do not have windows installation cd as I bought the machine used with Windows XP Pro already installed but no CD.
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#2
Artellos

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I suggest you go to the malware forum and follow the instructions there.
I believe you can still access programs through CTRL + ALT + DELETE.

If the malware issues are resolved and you still keep getting issues or the malware experts send you to the XP forums please return to THIS topic and I will help you to the best of my knowledge.

Regards,
Olrik
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#3
Jonathan5950

Jonathan5950

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Thank you
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