i own a hp pavillon 6000 laptop with vista home OS. my problem is when i turn on my laptop it stays on the hp screen where i can press F2 , F10, F11 and so on. i entered the bios setting and check the hard disk and the memory and they are fine. i also tried F11 which is system restore...i selected a check point and the laptop restarted but again froze on the same hp screen. then from the system restore menu i selected advanced options and chose system recovery...to restore the laptop to its factory state. the process finished and the laptop restarted but again it froze on the hp screen. i hope i explained my situation properly. any ideas?