[jindera]

I would be grateful, if you could help.
I have just upgraded Windows 2000 Professional Bootable Disc to
Windows XP Professional Up-grade. Have downloaded all windows updates except XP SP1 (having trouble with internet being cut off due to time-out.

Have discovered that the inport/export in the file bar, in the Address Book, are not working.
show's up as a very pale blue, and will not start up when I try to import address book from saved files.

have downloaded ie6 from latest PC Mag. but did not fix the problem.

any help would be gratefully appreciated.

Once again Thankyou for providing this service.

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You can order a free Windows Update CD from Microsoft: http://www.microsoft...ct/cd/order.asp

If you don't have Windows Updates installed your wide open to many common virus and spyware infections.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[admin]

You can order a free Windows Update CD from Microsoft: http://www.microsoft...ct/cd/order.asp

If you don't have Windows Updates installed your wide open to many common virus and spyware infections.

Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[jindera]

have attached hijack review as requested

thank you once again


Logfile of HijackThis v1.97.7
Scan saved at 8:13:46 PM, on 26/06/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\NeoWatch\NWSERVICE.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\NeoWatch\NeoWatchTray.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
C:\Program Files\12Ghosts\12popup.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis June 2004\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft...B_PVER}&ar=home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
O2 - BHO: (no name) - {00000000-0007-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\ChkFont.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - Startup: 12Ghosts Popup-Killer.lnk = C:\Program Files\12Ghosts\12popup.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: NeoWatch Startup.lnk = C:\Program Files\NeoWatch\NeoWatchTray.exe
O4 - Global Startup: Photo Express Calendar Checker SE.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NeoWatch\NTXcontext.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...8147.8360763889
O17 - HKLM\System\CCS\Services\Tcpip\..\{335DF3D4-6328-4665-8F1F-773FC9544487}: NameServer = 203.134.12.90 203.134.102.90
O17 - HKLM\System\CS2\Services\Tcpip\..\{335DF3D4-6328-4665-8F1F-773FC9544487}: NameServer = 203.134.12.90 203.134.102.90

[admin]

You log is clean I can only think that there was an error with the XP upgrade. Windows upgrades have never worked very well, and XP is no different.

Your best option is a format, and "clean" install of XP. Of course, this requires you have access to any programs installed on your system, and have any important data backed up.

[jindera]

Thank you once again for you valuable time and knowledge.
your knowledge sharing has been gratefully accepted