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Cannot access secure sites.


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#1
Si22

Si22

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Was wondering if you could help me out, I can't access secure sites anymore and have tried loads of different steps to try and correct the problem. I have uninstalled all Norton and Symantec files but that still hasn't fixed the problem. I'm at a loss as to what to do and just wondered if you had any suggestions that could help me out. Thanks. Si22
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#2
starjax

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is this through internet explorer or firefox or both?
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#3
Si22

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It happens on both of them. I installed Fire fox after it started to happen, hoping that it would work with that, but i still cant get on.
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#4
starjax

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Try start>run and type in:

regsvr32 softpub.dll

If that doesn't work, please read the article
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#5
Si22

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I have tried what you suggested and all of the things in the article you posted and still nothing works.
When i tried this "Use the System File Checker (Sfc.exe) tool to scan all Windows File Protection (WFP)-protected files" the computer turned itself off (I've got some kind of malware problem too i think, that i have also tried fixing with no luck) Alot of the things from that list are for internet explorer, but i mostly use firefox, i tried them all anyway, but like i said, still nothing.
The furthest back i can restore the system to is May 08, but ive had this problem since before christmas. Im pretty sure this is all down to Norton, i've found a couple of Symantec files that i missed, but apparently im not authorised to delete them. I really dont want to have to re-install windows, i have no idea where i put the disc.
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#6
starjax

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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#7
Si22

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Will do, thank you.
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