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Carbonite removal - what's going on?


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#1
Plutox

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On trying to remove Carbonite backup application I get the same message thru their own uninstall option and thru Add/Remove the message-:

"Removing Carbonite will leave your files vulnerable to accidental deletion and disk failure.
Do you really want to remove Carbonite?"

Their cust. serv. does not reply to my query about this. Does anyone know anything about this and what to do about it?
Thanks for any advice.
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#2
sari

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Plutox,

I believe it's their way of trying to scare you to keep the application installed. Since Carbonite is an online backup service, they're warning you that if you remove it, your files will no longer be automatically backed up, which is true. Yes, this does leave you more vulnerable if your hard drive fails or some other accident happens. If you're not using it, however, or don't wish to pay for it, then you can remove it - nothing will happen to your files just as a result of removing it. If you do need a backup solution, you could read our series here which provides various backup solutions.

sari
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#3
Plutox

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Thanks for that sari.

I'm just using the 1 year free offer. But what about that 'disk failure' warning? Surely if that happened one would be entitled to sue them and would they risk that when thousands could do so? Sounds like a stupid scare - doesn't do their reputation any good.

It's strange that I couldn't find any reference to this on many forums. This may be the first.
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#4
sari

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All they're saying is that if your disk fails, you'll no longer have backups if you remove their service. Removing it won't make you any more to actually having a disk failure occur.
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#5
Plutox

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I'm sure you are right and although I'm no lawyer that message does not mean that. It means what it says which makes the company very untrustworthy IMO.
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#6
sari

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It is unscrupulous, I agree. I don't like any company that uses fear as a means to make you buy or keep a product. That being said, I do hope you plan to back up your data somehow - things do happen, like hard drive failures.
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