Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

Carbonite removal - what's going on?


  • Please log in to reply

#1
Plutox

Plutox

    Member

  • Member
  • PipPipPip
  • 349 posts
On trying to remove Carbonite backup application I get the same message thru their own uninstall option and thru Add/Remove the message-:

"Removing Carbonite will leave your files vulnerable to accidental deletion and disk failure.
Do you really want to remove Carbonite?"

Their cust. serv. does not reply to my query about this. Does anyone know anything about this and what to do about it?
Thanks for any advice.
  • 0

Advertisements


#2
sari

sari

    GeekU Admin

  • Community Leader
  • 21,806 posts
  • MVP
Plutox,

I believe it's their way of trying to scare you to keep the application installed. Since Carbonite is an online backup service, they're warning you that if you remove it, your files will no longer be automatically backed up, which is true. Yes, this does leave you more vulnerable if your hard drive fails or some other accident happens. If you're not using it, however, or don't wish to pay for it, then you can remove it - nothing will happen to your files just as a result of removing it. If you do need a backup solution, you could read our series here which provides various backup solutions.

sari
  • 0

#3
Plutox

Plutox

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 349 posts
Thanks for that sari.

I'm just using the 1 year free offer. But what about that 'disk failure' warning? Surely if that happened one would be entitled to sue them and would they risk that when thousands could do so? Sounds like a stupid scare - doesn't do their reputation any good.

It's strange that I couldn't find any reference to this on many forums. This may be the first.
  • 0

#4
sari

sari

    GeekU Admin

  • Community Leader
  • 21,806 posts
  • MVP
All they're saying is that if your disk fails, you'll no longer have backups if you remove their service. Removing it won't make you any more to actually having a disk failure occur.
  • 0

#5
Plutox

Plutox

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 349 posts
I'm sure you are right and although I'm no lawyer that message does not mean that. It means what it says which makes the company very untrustworthy IMO.
  • 0

#6
sari

sari

    GeekU Admin

  • Community Leader
  • 21,806 posts
  • MVP
It is unscrupulous, I agree. I don't like any company that uses fear as a means to make you buy or keep a product. That being said, I do hope you plan to back up your data somehow - things do happen, like hard drive failures.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP