Original problem appeared to be malware & spyware. That problem seems to be resolved, but still I get an uncommanded CPU shutdown blue screen when I attempt to run Norton and other programs. Blue screen message reads as follows:
Problem caused by Device Driver
You received this message because a device driver installed on your computer caused Windows to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Problem report summary
Windows stop error (a message appears on a blue screen with error code information)
What does this problem mean?
Windows has encountered a problem it cannot recover from and it needs to be restarted
A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take
Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible
How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)
Information about hardware device drivers for Windows XP
Stop 0xC2 or BAD_POOL_CALLER
The Stop 0xC2 message indicates that a kernel-mode process or driver incorrectly attempted to perform memory operations in the following ways:
By allocating a memory pool size of zero bytes.
By allocating a memory pool that does not exist.
By attempting to free a memory pool that is already free.
By allocating or freeing a memory pool at an IRQL that was too high.
This Stop message is typically due to a faulty driver or software.
A Stop 0xC2 messages might occur after installing a faulty device driver, system service, or firmware. If a Stop message lists a driver by name, disable, remove, or roll back the driver to correct the problem. If disabling or removing drivers resolves the issues, contact the manufacturer about a possible update. Using updated software is especially important for multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.
A Stop 0xC2 messages might also be due to failing or defective hardware. If a Stop message points to a category of devices (such as disk controllers, for example), try removing or replacing the hardware to determine if it is causing the problem.
If you encounter a Stop 0xC2 message while upgrading to Windows XP, the problem might be due to an incompatible driver, system service, virus scanner, or backup. To avoid problems while upgrading, simplify your hardware configuration and remove all third-party device drivers and system services (including virus scanners) prior to running setup. After you have successfully installed Windows XP, contact the hardware manufacturer to obtain compatible updates.
I installed a new DVD on the computer after this problem occurred. To my recollection, I did not install any new drivers prior to the DVD installation. Any help would be appreciated.