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Vista won't start


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#1
Claire1986

Claire1986

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I've been having problems with Window's Vista (Home basic). I was downloading HP security updates for my laptop when the screen went dark, as if it shut itself off. I was able to run it in safe mode, but when I tried to start it normally it did fine until the windows log-in prompt came up, and the screen went dark again.

I had it set up to create restore points once a week, but now it's saying that there are none created, so I can't do system restore. I then went to recover it back to factory condition but I got an error code 1002 saying that there was a problem.

The next thing it did was to restart itself, but now all I get is a DOS screen saying that the BootMGR is missing.

How do I fix this? Can I wipe my hard drive clean to install XP Pro with this happening?
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#2
hfcg

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Hello,
Would you please tell me the make, and model number of your computer?
If you have a valid copy of Windows XP you may be able to install XP if there are drivers for your hard drive.
There is the possibility, but it may not be that you can do this.
I have to look up the error code 1002 at hp;s support site.
Have you considered upgrading to home premium?
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#3
Claire1986

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It's an HP Dv6305us computer.
The XP Pro CD I have is a valid copy. I'd much rather just downgrade back to XP than upgrade to Vista Home Premium. Money, etc. is holding me back.
How do I know if there are drivers for my hard drive (to install XP)?
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#4
hfcg

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How do I know if there are drivers for my hard drive (to install XP)?

I will look for the drivers at the hp site.
You can look also, as two heads are better than one.
In the wait, please go here and read the article, as you will have to know how to burn an ISO. (It is simple)
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#5
hfcg

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Here the hp web site. http://h10025.www1.h...r...052&lang=en
I do not have time to look right now, but will look later.
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#6
hfcg

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Here is a tutorial that some one just posted.
It would be good for you to read it.
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#7
Claire1986

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Over the weekend I reformatted the hard drive on my laptop and installed XP Pro. After downloading all the drivers from HP, everything seems to be in good working order so far. (Though HP said that most of the hardware wouldn't function properly without Vista.)
Thanks for your time and help!
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