[bertmann81]

Hi there,

I was wondering if anyone could help me with my mac book pro. I was on the website www.htfr.com all day yesterday, its a record store website, and suddenly it stopped working. all internet pages closed and then there was a message displayed saying safari has quit unexpectedly and then give me the choice to reload the page which i tried then it all quit again. I've tried turning the computer off and on several times, left it off all night and still everytime i tried to load the page safari quits and and displays the same message. I know the website definitely works cos i tried it on the home computer which is a mac also and it loaded no problem. Any suggestions of how to fix this would be greatly appreciated as i know very little about computers and mac.

[Advertisements]

Are you having trouble loading any other web pages? I would try going into Safari and cleaning out your internet cache. Just click the 'empty cache' under the Safari menu.

[ShortGirl2]

Are you having trouble loading any other web pages? I would try going into Safari and cleaning out your internet cache. Just click the 'empty cache' under the Safari menu.

[bertmann81]

Thanks Shortgirl, i tried emptying cache but it didn't work. I've just been on my hotmail account and i tried to open one of the newsletters the website sends me and safari closes all windows even when i just open an e-mail from www.htfr.com without even clicking on any links or anything on the e-mail.

[bertmann81]

This is what it says the problem is when safari shuts down. If anyone can understand this and help me fix it I would be very grateful.

Process: Safari [160]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.1.2 (5525.20.1)
Build Info: WebBrowser-55252001~1
Code Type: X86 (Native)
Parent Process: launchd [61]

Date/Time: 2008-08-13 21:37:10.179 +0200
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 3

Thread 0:
0 libSystem.B.dylib 0x9711f4a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x97126c9c mach_msg + 72
2 com.apple.CoreFoundation 0x911370ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x91137cf8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x93365da4 RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x93365bbd ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x93365a31 BlockUntilNextEventMatchingListInMode + 106
7 com.apple.AppKit 0x9507e505 _DPSNextEvent + 657
8 com.apple.AppKit 0x9507ddb8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
9 com.apple.Safari 0x000086be 0x1000 + 30398
10 com.apple.AppKit 0x95076df3 -[NSApplication run] + 795
11 com.apple.AppKit 0x95044030 NSApplicationMain + 574
12 com.apple.Safari 0x000ba4d6 0x1000 + 758998

Thread 1:
0 libSystem.B.dylib 0x9712668e __semwait_signal + 10
1 libSystem.B.dylib 0x9715136d pthread_cond_wait$UNIX2003 + 73
2 com.apple.WebCore 0x9005511f WebCore::IconDatabase::syncThreadMainLoop() + 239
3 com.apple.WebCore 0x9000d885 WebCore::IconDatabase::iconDatabaseSyncThread() + 181
4 libSystem.B.dylib 0x971506f5 _pthread_start + 321
5 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9711f4a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x97126c9c mach_msg + 72
2 com.apple.CoreFoundation 0x911370ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x91137cf8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x91cb7a32 CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x971506f5 _pthread_start + 321
6 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 3 Crashed:
0 com.apple.CoreFoundation 0x9115b512 CFStringCreateMutableCopy + 34
1 com.apple.CFNetwork 0x91cc9592 CFHTTPMessageAppendBytes + 1410
2 com.apple.CFNetwork 0x91cc88ef readHeaderBytes + 528
3 com.apple.CFNetwork 0x91cc85ce httpRdFilterCanReadNoSignal + 105
4 com.apple.CFNetwork 0x91cc8e0b httpRdFilterCanRead + 47
5 com.apple.CFNetwork 0x91cc8eda httpRdFilterStreamCallBack + 76
6 com.apple.CoreFoundation 0x911495e9 _CFStreamSignalEventSynch + 137
7 com.apple.CoreFoundation 0x9114b1b7 CFReadStreamSignalEvent + 39
8 com.apple.CFNetwork 0x91cb5151 _SocketCallBack + 2090
9 com.apple.CoreFoundation 0x91140920 __CFSocketDoCallback + 640
10 com.apple.CoreFoundation 0x91141f55 __CFSocketPerformV0 + 133
11 com.apple.CoreFoundation 0x91137615 CFRunLoopRunSpecific + 3141
12 com.apple.CoreFoundation 0x91137cf8 CFRunLoopRunInMode + 88
13 com.apple.Foundation 0x92726460 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
14 com.apple.Foundation 0x926c2f1d -[NSThread main] + 45
15 com.apple.Foundation 0x926c2ac4 __NSThread__main__ + 308
16 libSystem.B.dylib 0x971506f5 _pthread_start + 321
17 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x9716f5e2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x971506f5 _pthread_start + 321
2 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x9718907a __workq_ops + 10
1 libSystem.B.dylib 0x971890aa start_wqthread + 30

Thread 6:

Thread 7:
0 libSystem.B.dylib 0x9711f506 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9715184f _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x971530d3 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x92708e8c -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x92708ca0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x92708c05 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.AppKit 0x950e4470 -[NSUIHeartBeat _heartBeatThread:] + 753
7 com.apple.Foundation 0x926c2f1d -[NSThread main] + 45
8 com.apple.Foundation 0x926c2ac4 __NSThread__main__ + 308
9 libSystem.B.dylib 0x971506f5 _pthread_start + 321
10 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9712668e __semwait_signal + 10
1 libSystem.B.dylib 0x9715136d pthread_cond_wait$UNIX2003 + 73
2 com.apple.QuartzCore 0x937a6e51 fe_fragment_thread + 54
3 libSystem.B.dylib 0x971506f5 _pthread_start + 321
4 libSystem.B.dylib 0x971505b2 thread_start + 34

Thread 3 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9115b4fb ecx: 0x0c50e2e0 edx: 0x00000007
edi: 0x0c5266b0 esi: 0x00000541 ebp: 0xb01c7368 esp: 0xb01c7300
ss: 0x0000001f efl: 0x00010283 eip: 0x9115b512 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000

Binary Images:
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0xbfe9000 - 0xbfe9ffd liblangid.dylib ??? (???) <4310e568d617f1ce7178266630e1b71a> /usr/lib/liblangid.dylib
0xc066000 - 0xc074feb libSimplifiedChineseConverter.dylib ??? (???) <548d5a699dbe2bb8fcc8275321fdc0d4> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
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0x10af9000 - 0x10c20fe7 libmecab.1.0.0.dylib ??? (???) <7b38ea21924f2d04b3aa6c75b0ddcb29> /usr/lib/libmecab.1.0.0.dylib
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0x908ac000 - 0x908defff com.apple.LDAPFramework 1.4.3 (106) <3a5c9df6032143cd6bc2658a9d328d8e> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x909cc000 - 0x90ac0ff4 libiconv.2.dylib ??? (???) <c508c60fafca17824c0017b2e4369802> /usr/lib/libiconv.2.dylib
0x90ac1000 - 0x90ad1ffc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x90ad2000 - 0x90b14fef com.apple.NavigationServices 3.5.2 (163) <91844980804067b07a0b6124310d3f31> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x90b15000 - 0x90b1afff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x90b1b000 - 0x90b3ffff libxslt.1.dylib ??? (???) <4933ddc7f6618743197aadc85b33b5ab> /usr/lib/libxslt.1.dylib
0x90b46000 - 0x90c0dff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x90d6f000 - 0x90d83ff3 com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x90d84000 - 0x90e69ff3 com.apple.CoreData 100.1 (186) <8e28162ef2288692615b52acc01f8b54> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x91026000 - 0x910b1fff com.apple.framework.IOKit 1.5.1 (???) <60cfc4b175c4ef60bb8e9036716a29f4> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x910c2000 - 0x910c4fff com.apple.CrashReporterSupport 10.5.0 (156) <3088b785b10d03504ed02f3fee5d3aab> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x910c5000 - 0x911f7fff com.apple.CoreFoundation 6.5.3 (476.14) <7ef7f5db09ff6dd0135a6165872803cc> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x911f8000 - 0x912f9fef com.apple.PubSub 1.0.3 (65.1.1) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x912fa000 - 0x915d4ff3 com.apple.CoreServices.CarbonCore 786.6 (786.6) <bc7c12c84fe21ae2626bdd17070aaafa> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x915d5000 - 0x91625ff7 com.apple.HIServices 1.7.0 (???) <f7e78891a6d08265c83dca8e378be1ea> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x91626000 - 0x91631ff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x917c2000 - 0x917cefe7 com.apple.opengl 1.5.6 (1.5.6) <125de77ea2434a91364e79a0905a7771> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x917cf000 - 0x9188cfff com.apple.WebKit 5525.18 (5525.18) <9228870ec6a53b83134fd13a359276a8> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9188d000 - 0x91891fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x91897000 - 0x918f0ff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x918f1000 - 0x918f1ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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0x91bb4000 - 0x91bdcfff libcups.2.dylib ??? (???) <ece20dff2a2c8ed3ae6ef735ef440c37> /usr/lib/libcups.2.dylib
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0x91d2f000 - 0x91e0efff libobjc.A.dylib ??? (???) <a53206274b6c2d42691f677863f379ae> /usr/lib/libobjc.A.dylib
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0x91f34000 - 0x91fbbff7 libsqlite3.0.dylib ??? (???) <6978bbcca4277d6ae9f042beff643f7d> /usr/lib/libsqlite3.0.dylib
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0x92661000 - 0x92697fef libtidy.A.dylib ??? (???) <f1d1742e06280444baa5637b209fd0af> /usr/lib/libtidy.A.dylib
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0x948a4000 - 0x948b3fff libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
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0x94995000 - 0x95031fef com.apple.CoreGraphics 1.351.32 (???) <793d7ceb9e1880818e03c1f1b10df04b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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0x95c0b000 - 0x95c26ff3 libPng.dylib ??? (???) <c0484bec6e2432b406755591924fe664> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x97119000 - 0x9711dfff libGIF.dylib ??? (???) <d4234e6f5e5f530bdafb969157f1f17b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9711e000 - 0x9727eff3 libSystem.B.dylib ??? (???) <98fc91f31f185411ddc46d3225e9af55> /usr/lib/libSystem.B.dylib
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0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <7b0248c392848338f5d6ed093313eeef> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <51586b8d9ef39123fbe6918f12d8285f> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

[bertmann81]

Can anyone help me at all, somebody, somewhere must know how to fix this. Pretty, pretty please.

[macmaxbh]

bertmann81, have you tried "Reset Safari" in the Safari menu?

If that doesn't work, I'm a bit concerned that something might have been corrupted. Try reinstalling Safari from Apple's website here.

If that doesn't work, try redownloading the latest OS X combo update and re-installing it, which you can do here, in case a system file became corrupted.