This problem started when she did a Service Pack upgrade. The DLL is a Shell Account DLL. So, far i have found no correct repair of this problem. There is a Microsoft website where you ,may get some help on this. I have not tried this help site.https://support.micr...mp;gprid=500921
You also should try this just to see if it will fix the problem. It probably won't fix it but it does not hurt to try.
, then right click Computer
, Click Explore
Right click the drive, choose properties. On the tools
tab, you will find error checking. This is the tool you need to run.
Use the System File Checker (SFC) to scan system files if nothing else works. The problem with this method is you may need the vista CD(DVD) to replace the corrupted file with a good one.
The System File Checker tool enable an administrator to scan all protected files to verify their versions. To do so, follow these steps:
1. Click "Start", type "CMD" (without quotation marks) in the "Start Search" box. Right click on the "CMD.exe" file, choose "Run as Administrator"
2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK".
Note: There is a SPACE between "SFC" and "/Scannow", this command will take several minutes to complete and may require access to the Windows installation source files. If you are prompted to insert the CD, click "Continue" each time it prompts.
After that, please restart the computer and test the issue again.
Edited by SRX660, 08 August 2008 - 04:03 PM.