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internet conection problem


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#1
jkhypilot

jkhypilot

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I am having a problem getting on line with my home computer, FireFox and Explorer.
I ran the winsock fix tool and tried the manual resets thru the cmd prompt. Didn't work.
below is the info I get from Explorer.

I know it is not my conection or router. I am on line using my laptop with the same LAN cord as I write this.

Thanks,
jkhypilot



info
Error attmpting to validate the Winsock base providers: 2
error
Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info
Redirecting user to support call


Network Adapter Diagnostic
Network location detection


info
Using home Internet connection
Network adapter identification


info
Network connection: Name=Local Area Connection, Device=Broadcom NetLink ™ Gigabit Ethernet, MediaType=LAN, SubMediaType=LAN
info
Network connection: Name=Wireless Network Connection, Device=Intel® PRO/Wireless 2200BG Network Connection, MediaType=LAN, SubMediaType=WIRELESS
info
Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info
Network connection: Name=Internet on BeWAN-ADSL-Router, Device=Internet on BeWAN-ADSL-Router, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info
Both Ethernet and Wireless connections available, prompting user for selection
action
User input required: Select network connection
info
Ethernet connection selected
Network adapter status


info
Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity


info
FTP (Passive): Successfully connected to ftp.microsoft.com.
warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn
HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn
HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn
HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
error
Could not make an HTTP connection.
error
Could not make an HTTPS connection.
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#2
cmpm

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hi jkhypilot,

Did the connection work at one time before now?
If it did, have you added any new hardware or software recently?
Or any updates for anything.

Also, do you have any third party firewalls and what is your antivirus brand.
It seems Norton has caused this problem in the past.
As well as IE7 updates, even though Firefox won't work either.
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#3
jkhypilot

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The connection has always worked in the past. The problem started two days ago with no additions, upgrades or updates. My default browser is Firefox. I have IE6 installed but I never use it.
I have the free version of zone alarm installed.
I don’t allow Norton in my house. I use trend micro.

Could it be a network card problem?

Thanks for your quick response.

Jkhypilot.
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#4
jkhypilot

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I booted with knopix and my card is fine and then I removed zone alarm and the problem is fixed.

Strange.
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#5
cmpm

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Well..glad it's fixed.

Sounds like you know a bit about some of these things.

You could check the windows update site and click on history to see if anything slipped by you by way of automatic updates.

Seems za was blocking something it should not.

If you are using a router with your modem, the need for a third party firewall is less.
Depending on your specific usage of the net I suppose.
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#6
jkhypilot

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I know just enough to get me into serious trouble.
When the internet worked with knopix, I knew it was a software problem.

ZA had given me a few hiccups along the way but nothing like this.

Keep up the good work. Many of us would not make it without people like you to help.

Thanks,

jkhypilot
:)
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