Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Vista anti-virus [RESOLVED]


  • This topic is locked This topic is locked

#16
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi there RobinC :)

You seem to have some bad emails in your Outlook folder - take a look through and delete any suspicious emails, empty your spam/junk folder(s) etc.

If you feel uncomfortable, you can just delete the file - but you will lose your emails, at least those that you stored locally on your computer. C:\Documents and Settings\Robin Coleman\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst

Could you post me the Hijack This log please?

Also tell me a bit about how your PC is running.

Edited by Mike, 15 August 2008 - 12:52 PM.

  • 0

Advertisements


#17
RobinC

RobinC

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Hi Mike,
I have deleted all emails in Outlook (it's a long time since I used Outllok so am ok with this)

I don't know where to find the Hijack This log and have searched for it on my hard drives with no avail!
  • 0

#18
RobinC

RobinC

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Sorry, I have not told you how the PC is running, it is better than before but seems to have slowed down a bit since we ran Kaspersky
  • 0

#19
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi,

Follow the second half of the instructions here http://www.geekstogo...59#entry1307259
  • 0

#20
RobinC

RobinC

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Hi Mike, sorry to be obtuse....the link takes me to the first page of this bulletin entry...the one we are working on?

Is that what you want me to do?

Regards,
Robin
  • 0

#21
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts

Also,

* Click here to download HJTsetup.exe

  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Post back with the logs.


That part please :)
  • 0

#22
RobinC

RobinC

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Cool I got it!....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:57:02, on 15/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mindjet\MindManager 6\MMReminderService.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\V0250Mon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Tracker Software\PDF-XChange 3\pdfSaver\pdfSaver3.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Norton 360\ScanStub.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: CmjBrowserHelperObject Object - {AC41D38F-B56D-40AD-94E0-B493D130C959} - C:\Program Files\Mindjet\MindManager 6\Mm6InternetExplorer.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [VirusScan] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\Shared Files\CAMTRAY.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MMReminderService] C:\Program Files\Mindjet\MindManager 6\MMReminderService.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [V0250Mon.exe] C:\WINDOWS\V0250Mon.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [pdfSaver3] "C:\Program Files\Tracker Software\PDF-XChange 3\pdfSaver\pdfSaver3.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to Mindjet MindManager - {531B9DC0-D8EE-4c76-A6EE-6C1E50569655} - C:\Program Files\Mindjet\MindManager 6\Mm6InternetExplorer.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.tesco.net
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 9014 bytes
  • 0

#23
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Hi there :)

Your logs look clean to me! You do have a leftover from McAfee though.

Please open HijackThis again and choose "Do a system scan only". Please put a check next to each of the following entries (if still present):

O4 - HKLM\..\Run: [VirusScan] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

Now please close all open windows except HJT and press "Fix checked".

I also recommend downloading and running the removal tool http://service.mcafe...x...083&lc=1033
For your slow computer try going through this guide, http://miekiemoes.bl...er-is-slow.html , I would do it after removing the tools though (the next steps).

Click START then RUN
Now type Combofix /u in the runbox and click OK
Posted Image
Notice the space between the x and / -- That needs to be there.

&

Now please download OTCleanIt.
  • Save it to your desktop.
  • Double Click on OTCleanIt.exe, a window will appear.
  • Please press the CleanUp! Button.
This will remove the tools we used during the process of cleaning your computer.

MBAM needs to be uninstalled manually through add or remove programs in the control panel.

Now that your are clean, you'll want to stay that way.

Some important things that you should keep in mind in order to protect yourself:
  • Use common sense. This is the big one! Don't download programs from suspicious sites and be careful where you browse.
    Things you can do to avoid downloading bad programs:
    • Google the program. Read reviews and opinions from other people on the internet, if you dont see any reports of foul play - then there more than likely is none.
    • Stay away from Cracks! However luring the thought of free software can be it's not worth the hassle and potential danger of getting infected.
    • Download the program directly from the website of the developer - then you can be certain you haven't downloaded a bogus copy.
    • Read the EULA (End User License Agreement) - Find out exactly what you are downloading. A good tool to aid you in this would be EULAyzer.
  • Keep your programs updated! Software developers update their programs to patch possible security risks. Do a scan once in a while for outdated programs using Secunia's Software Inspector
  • Keep your protection programs up to date! No matter how good your Antivirus or Antispyware program is, without an updated set of definitions it will do you no good against the new infections. If you run a free program make sure to update them at least once a week.
  • Make sure that windows updates is enabled. Keeping your system up to date is a must - to turn on automatic updates take a look at this article by Microsoft.
I have listed two programs to boost your security while using no resources.
  • SpywareBlaster Take a look at the tutorial here.
  • ZonedOut Adds thousands of websites to your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
Also consider using an alternative web browser. Two big named ones, both far superior to Internet Explorer in terms of security and performance, would be Firefox and Opera.

Make a habit of scanning your computer for viruses every week or so and backing up important files regularly.

Please also read Expert Tony Klein's excellent article: How I got Infected in the First Place

Please post back and tell me if everything is OK, so that I may mark this thread as Resolved.
  • 0

#24
RobinC

RobinC

    Member

  • Topic Starter
  • Member
  • PipPip
  • 15 posts
Hi Mike,
All is well now! I would like to thank you for the support and extra information that you have given us to get this pc runing again. My son has special needs and uses this computer during the day to communicate with friends. He would also like to say thanks as he has been seriously frustrated during this time....over to him:

hi there as i use the pc for verious things and and and wunt to get answers from a computer and with it giving problems you cant do what you wunt to do thanks for fixing our problems

Thanks again,
Regards,
Rob.
  • 0

#25
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
No worries, thanks to you and your son for the kind words :)

Take care and have a great day still!

Mike
  • 0

Advertisements


#26
Mike

Mike

    Malware Monger

  • Retired Staff
  • 2,745 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP