I am currently trying to resolve an issue with a friend's Dell Inspiron 1501 laptop. Could you please help, as she needs the laptop back as soon as possible.
I am not sure if there is more than one problem, but here are the symptoms:
- When plugging in a new USB device (I have tried various different memory sticks and a mouse), it takes about 2 minutes to recognize the device. Also, when attempting to use the Safely Remove Hardware function in the system tray, the device never unmounts -- instead, I always get a message saying that the device is busy.
- When typing in Notepad, MS Word, and even in IE, the displayed text occasionally pauses and catches up after a few seconds.
- When uninstalling applications using the Add or Remove Programs function in Control Panel, there is a long pause (2 - 3 minutes) immediately after the app has uninstalled, before the uninstaller closes and the installed program list updates. (Using the Task Manager to close the Add or Remove Programs process seems to result in the uninstall not being 100% complete.)
- I have tried scanning for viruses and spyware using Avast, Windows Defender and Spybot Search & Destroy, but haven't found anything suspicious.
I have copied the log from HijackThis below.
Many thanks for any help offered!