i tried to start it up in safe mode but the safe mode screen never appears, and i still get the same message.
she also has the quickrestore disc that originally came with the computer but i think she is missing one of them because she only has disc #1, and she doesn't remember how many disc(s) there were. when i put the disc in and reboot the computer, the quickrestore screen comes up with the blue background and red box that says quickrestore, but the screen doesn't do anything. ive waited and waited but the screen stays the same. when i figured that maybe i need to press something, enter for example, the red box just continues to move up with each time i press enter until it completely disappears from the screen.
can anybody help me with getting rid of the "Operating system not found on any devices. Press any key to try again." problem? i'm not much of a computer whiz by the way.