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IE pop-ups (I think it's a Trojan?); HJT scan [RESOLVED]


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#1
Lalia

Lalia

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I never use IE - I always use Firefox, but lately IE has been opening random pop-ups. I did a VirusScan, and I think there's a Trojan in my System32 files, but I don't know how to get rid of it. Also, I can't delete IE, because a lot of my apps use it (Windows Media, Ruckus, etc.). It's also been saying that my Virtual Memory is low (I don't know if it has anything to do with it), but that started about the same time (just a few days ago). Also, my sound randomly stopped working a couple times, forcing me to reboot. I will cry some seriously appreciative tears to anyone who can help me - this is my 2nd computer, and I can't handle another death!

-L

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:04:40 PM, on 8/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\WdqiXO0x.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 0.0.0.0:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: solution Class - {99C6D1BB-7555-474C-91DA-D8FB62A9CC75} - C:\WINDOWS\system32\1DQI03iX.dll (file missing)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8104 bytes
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#2
Thunderbird1988

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Hello Lalia and welcome at Geekstogo,

Before running a new scan let's clean out the temporary folders.




Download ATF Cleaner to your Desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:

  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:

  • Click Opera at the top and choose Select All from the list.
  • Close ALL Internet browsers (very important).
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.




Now download OTScanIt.exe to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.




Note: You must be logged on to the system with an account that has Administrator privileges to run this program.




  • Close ALL OTHER PROGRAMS.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program (if you are running on Vista then right-click the program and choose Run as Administrator).
  • In the Drivers section click on Non-Microsoft.
  • Under Additional Scans click the checkboxes in front of the following items to select them:

    • Reg - BotCheck

      File - Additional Folder Scans

  • Do not change any other settings.
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Save the file to your desktop or other location where you can find it back.

Use the Add Reply button and attach the file in your next post.

Thunderbird1988
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#3
Lalia

Lalia

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Thank you Tbird! I've attached the results of the OTCScanIt. Let me know what else I can do!

Attached Files


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#4
Thunderbird1988

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Hello Lalia,

Open the OTScanIt folder and double-click on OTScanIt.exe to start the program (if you are running on Vista then right-click the program and choose Run as Administrator).




Copy/Paste the information in the codebox below into the pane where it says "Paste fix here" and then click the Run Fix button.




[Kill Explorer]
[Unregister Dlls]
[Registry - Non-Microsoft Only]
< BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
YN -> {99C6D1BB-7555-474C-91DA-D8FB62A9CC75} [HKEY_LOCAL_MACHINE] -> %SystemRoot%\system32\1DQI03iX.dll [solution Class]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
YN -> WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
[Files/Folders - Created Within 30 days]
NY -> 1Sksb4Er.exe -> %SystemRoot%\System32\1Sksb4Er.exe
NY -> 1Sksb4Er.exe.a_a -> %SystemRoot%\System32\1Sksb4Er.exe.a_a
NY -> WdqiXO0x.exe -> %SystemRoot%\System32\WdqiXO0x.exe
NY -> WdqiXO0x.exe.a_a -> %SystemRoot%\System32\WdqiXO0x.exe.a_a
NY -> WdqiXO0x.exe_ -> %SystemRoot%\System32\WdqiXO0x.exe_
NY -> At1.job -> %SystemRoot%\tasks\At1.job
NY -> At10.job -> %SystemRoot%\tasks\At10.job
NY -> At11.job -> %SystemRoot%\tasks\At11.job
NY -> At12.job -> %SystemRoot%\tasks\At12.job
NY -> At13.job -> %SystemRoot%\tasks\At13.job
NY -> At14.job -> %SystemRoot%\tasks\At14.job
NY -> At15.job -> %SystemRoot%\tasks\At15.job
NY -> At16.job -> %SystemRoot%\tasks\At16.job
NY -> At17.job -> %SystemRoot%\tasks\At17.job
NY -> At18.job -> %SystemRoot%\tasks\At18.job
NY -> At19.job -> %SystemRoot%\tasks\At19.job
NY -> At2.job -> %SystemRoot%\tasks\At2.job
NY -> At20.job -> %SystemRoot%\tasks\At20.job
NY -> At21.job -> %SystemRoot%\tasks\At21.job
NY -> At22.job -> %SystemRoot%\tasks\At22.job
NY -> At23.job -> %SystemRoot%\tasks\At23.job
NY -> At24.job -> %SystemRoot%\tasks\At24.job
NY -> At25.job -> %SystemRoot%\tasks\At25.job
NY -> At26.job -> %SystemRoot%\tasks\At26.job
NY -> At27.job -> %SystemRoot%\tasks\At27.job
NY -> At28.job -> %SystemRoot%\tasks\At28.job
NY -> At29.job -> %SystemRoot%\tasks\At29.job
NY -> At3.job -> %SystemRoot%\tasks\At3.job
NY -> At30.job -> %SystemRoot%\tasks\At30.job
NY -> At31.job -> %SystemRoot%\tasks\At31.job
NY -> At32.job -> %SystemRoot%\tasks\At32.job
NY -> At33.job -> %SystemRoot%\tasks\At33.job
NY -> At34.job -> %SystemRoot%\tasks\At34.job
NY -> At35.job -> %SystemRoot%\tasks\At35.job
NY -> At36.job -> %SystemRoot%\tasks\At36.job
NY -> At37.job -> %SystemRoot%\tasks\At37.job
NY -> At38.job -> %SystemRoot%\tasks\At38.job
NY -> At39.job -> %SystemRoot%\tasks\At39.job
NY -> At4.job -> %SystemRoot%\tasks\At4.job
NY -> At40.job -> %SystemRoot%\tasks\At40.job
NY -> At41.job -> %SystemRoot%\tasks\At41.job
NY -> At42.job -> %SystemRoot%\tasks\At42.job
NY -> At43.job -> %SystemRoot%\tasks\At43.job
NY -> At44.job -> %SystemRoot%\tasks\At44.job
NY -> At45.job -> %SystemRoot%\tasks\At45.job
NY -> At46.job -> %SystemRoot%\tasks\At46.job
NY -> At47.job -> %SystemRoot%\tasks\At47.job
NY -> At48.job -> %SystemRoot%\tasks\At48.job
NY -> At5.job -> %SystemRoot%\tasks\At5.job
NY -> At6.job -> %SystemRoot%\tasks\At6.job
NY -> At7.job -> %SystemRoot%\tasks\At7.job
NY -> At8.job -> %SystemRoot%\tasks\At8.job
NY -> At9.job -> %SystemRoot%\tasks\At9.job
[Files Created - Additional Folder Scans - Non-Microsoft Only]
NY -> @Alternate Data Stream - 116 bytes -> %AllUsersProfile%\Application Data\TEMP:D1B5B4F1
NY -> @Alternate Data Stream - 104 bytes -> %AllUsersProfile%\Application Data\TEMP:DFC5A2B2
[Files/Folders - Modified Within 30 days]
NY -> 3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp
[Extra Files]
Purity
[Empty Temp Folders]
[Start Explorer]




The fix should only take a very short time. When the fix is completed either a message box will popup telling you that it is finished or you will be asked to reboot to finish the fix. If it is finished, click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here.




If a reboot is required, click the "Yes" button to reboot the machine. After the reboot, OTScanIt will finish moving any files that could not be moved during the fix and NotePad will open with the final results at that time. Post that information back here.




I will review the information when it comes back in.




Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report and a new HijackThislog in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Thunderbird1988
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#5
Lalia

Lalia

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Thanks for the quick response! Here are the results: (I'll attach them also, if that is easier for you). I didn't have encounter any problems, but I'm going to mess around a little bit (safely!) for a while to see if any of the pop-ups or the "You've won a free laptop!"s recur. I'll download the anti-malware and will update you as soon as I notice anything strange. I cannot thank you enough for this... :)

Oh, one thing - after the scan, my hidden icons appeared on my desktop - can I go ahead and hide them again, or should I wait?


Explorer killed successfully
[Registry - Non-Microsoft Only]
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{99C6D1BB-7555-474C-91DA-D8FB62A9CC75}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{99C6D1BB-7555-474C-91DA-D8FB62A9CC75}\ deleted successfully.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}\ not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C4069E3A-68F1-403E-B40E-20066696354B}\ not found.
[Files/Folders - Created Within 30 days]
C:\WINDOWS\System32\1Sksb4Er.exe moved successfully.
C:\WINDOWS\System32\1Sksb4Er.exe.a_a moved successfully.
C:\WINDOWS\System32\WdqiXO0x.exe moved successfully.
C:\WINDOWS\System32\WdqiXO0x.exe.a_a moved successfully.
File C:\WINDOWS\System32\WdqiXO0x.exe_ not found!
C:\WINDOWS\tasks\At1.job moved successfully.
C:\WINDOWS\tasks\At10.job moved successfully.
C:\WINDOWS\tasks\At11.job moved successfully.
C:\WINDOWS\tasks\At12.job moved successfully.
C:\WINDOWS\tasks\At13.job moved successfully.
C:\WINDOWS\tasks\At14.job moved successfully.
C:\WINDOWS\tasks\At15.job moved successfully.
C:\WINDOWS\tasks\At16.job moved successfully.
C:\WINDOWS\tasks\At17.job moved successfully.
C:\WINDOWS\tasks\At18.job moved successfully.
C:\WINDOWS\tasks\At19.job moved successfully.
C:\WINDOWS\tasks\At2.job moved successfully.
C:\WINDOWS\tasks\At20.job moved successfully.
C:\WINDOWS\tasks\At21.job moved successfully.
C:\WINDOWS\tasks\At22.job moved successfully.
C:\WINDOWS\tasks\At23.job moved successfully.
C:\WINDOWS\tasks\At24.job moved successfully.
C:\WINDOWS\tasks\At25.job moved successfully.
C:\WINDOWS\tasks\At26.job moved successfully.
C:\WINDOWS\tasks\At27.job moved successfully.
C:\WINDOWS\tasks\At28.job moved successfully.
C:\WINDOWS\tasks\At29.job moved successfully.
C:\WINDOWS\tasks\At3.job moved successfully.
C:\WINDOWS\tasks\At30.job moved successfully.
C:\WINDOWS\tasks\At31.job moved successfully.
C:\WINDOWS\tasks\At32.job moved successfully.
C:\WINDOWS\tasks\At33.job moved successfully.
C:\WINDOWS\tasks\At34.job moved successfully.
C:\WINDOWS\tasks\At35.job moved successfully.
C:\WINDOWS\tasks\At36.job moved successfully.
C:\WINDOWS\tasks\At37.job moved successfully.
C:\WINDOWS\tasks\At38.job moved successfully.
C:\WINDOWS\tasks\At39.job moved successfully.
C:\WINDOWS\tasks\At4.job moved successfully.
C:\WINDOWS\tasks\At40.job moved successfully.
C:\WINDOWS\tasks\At41.job moved successfully.
C:\WINDOWS\tasks\At42.job moved successfully.
C:\WINDOWS\tasks\At43.job moved successfully.
C:\WINDOWS\tasks\At44.job moved successfully.
C:\WINDOWS\tasks\At45.job moved successfully.
C:\WINDOWS\tasks\At46.job moved successfully.
C:\WINDOWS\tasks\At47.job moved successfully.
C:\WINDOWS\tasks\At48.job moved successfully.
C:\WINDOWS\tasks\At5.job moved successfully.
C:\WINDOWS\tasks\At6.job moved successfully.
C:\WINDOWS\tasks\At7.job moved successfully.
C:\WINDOWS\tasks\At8.job moved successfully.
C:\WINDOWS\tasks\At9.job moved successfully.
[Files Created - Additional Folder Scans - Non-Microsoft Only]
ADS C:\Documents and Settings\All Users\Application Data\TEMP:D1B5B4F1 deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:DFC5A2B2 deleted successfully.
[Files/Folders - Modified Within 30 days]
[Extra Files]
< Purity >
[Empty Temp Folders]
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Temp\Perflib_Perfdata_ef8.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Temp\Perflib_Perfdata_f54.dat scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_b4.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_001_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_002_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_003_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_MAP_ scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\XUL.mfl scheduled to be deleted on reboot.
FireFox cache emptied.
RecycleBin -> emptied.
Explorer started successfully
< End of fix log >
OTScanIt by OldTimer - Version 1.0.16.2 fix logfile created on 08182008_190935

Files moved on Reboot...
File C:\Documents and Settings\Hayley Lorraine\Local Settings\Temp\Perflib_Perfdata_ef8.dat not found!
File C:\Documents and Settings\Hayley Lorraine\Local Settings\Temp\Perflib_Perfdata_f54.dat not found!
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\Perflib_Perfdata_b4.dat not found!
C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_001_ moved successfully.
C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_002_ moved successfully.
C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_003_ moved successfully.
C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\Cache\_CACHE_MAP_ moved successfully.
C:\Documents and Settings\Hayley Lorraine\Local Settings\Application Data\Mozilla\Firefox\Profiles\9t9s1rx8.default\XUL.mfl moved successfully.

Attached Files


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#6
Lalia

Lalia

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Here's the anti-malware log (also attached):

Malwarebytes' Anti-Malware 1.25
Database version: 1067
Windows 5.1.2600 Service Pack 2

7:44:14 PM 8/18/2008
mbam-log-08-18-2008 (19-44-14).txt

Scan type: Quick Scan
Objects scanned: 46305
Time elapsed: 6 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\solution.solution (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\solution.solution.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{892b2785-b0d0-4aa2-ae6a-0ed60b00a979} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{00476c87-a276-49bf-86bc-ff005732430b} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\umwdf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\umwdf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\umwdf (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\wdfmgr.exe (Trojan.Agent) -> Delete on reboot.



EDIT: I've been online for several hours with 0 pop-up problems, no 'virtual memory low' problems, and no 'you've won a free laptop' problems! So *cross my fingers* I think I'm in the clear. Once again, I cannot thank you enough for all of your help - you are truly a lifesaver!

Attached Files


Edited by Lalia, 18 August 2008 - 07:41 PM.

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#7
Thunderbird1988

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Hello Lalia,

Please post a new Hijackthislog, so I can see if nothing is hiding.

Thunderbird1988
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#8
Lalia

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Here you go Tbird:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:24:13 PM, on 8/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\AIM6\aim6.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3061204
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 0.0.0.0:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 7996 bytes
  • 0

#9
Thunderbird1988

Thunderbird1988

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Hello Lalia,

Congratulations, your log is clean.

Please open OTScanIt
Click the Clean Up button.

This will remove the tools we have used.

Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts. A log will appear (JavaRa.log), please post the contents of this log on the forum.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Reenable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety


Thunderbird1988
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#10
Thunderbird1988

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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