Posted 18 August 2008 - 09:01 AM
Posted 18 August 2008 - 01:07 PM
Posted 19 August 2008 - 07:37 AM
Connected a ps2 keyboard then booted as I keyed F2.
Connected a ps2 keyboard then booted as I keyed F8
Connected a ps2 to serial keyboard then booted as I keyed F2
Connected a ps2 to serial keyboard then booted as I keyed F8
I also just allow the unit to boot with each keyboard without interuption.
The screen in every case came up as follows:
Phoenix ROM BIOS PLUS Version 1.10 A07
Copyright 1985-1988 Phoenix Technologies Ltd
Copyright 1990-2006 Dell Inc.
All Rights Reserved
Dell system Optiplex GX620 Series
Bios Version A07
Type the system password and press <enter>
Enter Password: _
I again was not able to enter my password. Pretty fustrating. But I hope you can continue to help.
Posted 19 August 2008 - 07:52 AM
I will ask another helper, who work for Dell, to have a look at this topic.
Posted 19 August 2008 - 08:12 AM
What model Optiplex do you have, and in what form factor (how big)? Did you change any other settings in the BIOS when you set the passwords?
Just so we're on the same page: you got a keyboard error with both a USB and a PS/2 keyboard?
Edited by The Admiral, 19 August 2008 - 08:25 AM.
Posted 19 August 2008 - 09:27 AM
the only other change I made was to boot from the disc drive. I have tried to use a xp pro disc to see if I can get the prompt to press any key to boot from disc and still get the password request. I cant tap any key as I get a Keyboard failure at each boot. I have tried both dell and non dell keyboards using all connections available. usb serial and ps2.
Posted 19 August 2008 - 10:03 AM
Also, can you describe how the computer looks physically? We have four different sizes of this computer, and I have some specific instructions I need to look up.
Posted 19 August 2008 - 12:10 PM
One last question. In the set up screen there's a section that allows one to restore to factory default settings. Will I loose everything if i choose this. If not how do I find out what those settings are and if there are any passwords or keys i would need to know. I dont want to screw up again!
Posted 19 August 2008 - 12:30 PM
Also, go into the Event Log section (System Setup > Maintenance > Event Log) and clear the Log. Reboot, and see if you are still getting error messages - for example if you are getting a fan error after you clear the event log, something may be wrong with your fan. Contact our Technical Support Department via Chat or Phone (800-624-9896) if this is the case.
To restore to factory default settings, that's just for the BIOS. Doing that will basically undo any changes you made in the system setup, things like boot order, RAID setup, onboard devices, etc. The only way it could render your system inoperable is if it changed the RAID or SATA operations of the hard drives. It does not inherently erase data on the hard drive.
Posted 19 August 2008 - 01:01 PM
Posted 20 August 2008 - 08:09 AM
The first screen is the "log into windows screen" with his screen name in it. If is overshadowed and greyed out with the following screen:
(Yellow tryangle exclamation piont sign) The system could not log you on. Make sure your user name and domnain are correct, then type your pasword again. Letters in passwords must be typed using the correct case. It has and OK button at the bottom. I click it and the welcome screen with only my user box comes up I click it and all is well from then on until I reboot.
Posted 20 August 2008 - 08:13 AM
Posted 20 August 2008 - 08:34 AM
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