I started by following the preparation details listed. I ran ATF-Cleaner.exe; I downloaded Malwarebytes Anti-Malware and ran a quick scan and a full scan - 2 trojans were found but these were cleared. - I have attached the log
I run AVG 8.0.138 free version which is up to date
The next recommended step is to run Windows updates. I have been trying to access www.windowsupdate.com but the green squares in the box at the bottom get as far as 4 squares and then it just stays there. I have tried refreshing but it just restarts the process and gets as far as 4 squares again.
Help! How do I proceed if I cant access the website?
I have not turned off my computer since running these programs as I want to go through the full process before rebooting but I am concerned that leaving it on will leave me open to attack.