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Internet Connection Problem


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#1
MattJordan952

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Hey everyone, I'm new here, I found this site through searching for a way to fix my problem.

Here's the problem:

My family's main computer is hooked up to Frontier broadband through a Siemens Speedstream 6520 router. All of the lights on the front (power, ethernet, wireless, DSL, internet) are on.
I can connect to the internet from my computer, which uses the wireless network connection, but I can't connect from the family computer. In Network Connections, there are two connections, a Local Area Network and a 1394 Connection, but there isn't an icon for an internet connection. I am not using a proxy server or anything, and I am really stumped about what to do. Can anyone help?
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#2
makinu1der2

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Hello MattJordan952,

On the family computer is it hard-wired to the router. If so then "Local Area" will be your connection. Was the connection previously working on this system?
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#3
MattJordan952

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Yes, it was working yesterday, then it suddenly cut out on both computers. It didn't work when I left for work this morning, but when I got home I could connect to the internet using my computer, but not the family computer. And yes, the family computer is hard wired using an ethernet cable.
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#4
makinu1der2

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Click Start> Run> type cmd in the open box. At the command prompt type ipconfig /release. This should release all adapters. Then type ipconfig /renew.

Also what anti-virus / firewall are you running?
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#5
MattJordan952

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Ok, I typed in the commands, and it still doesn't work. I'm not sure if this means anything, but after I typed in ipconfig /renew, it said Connection-Specific DNS Suffix: domain.invalid

I am using Norton Antivirus and Webroot Spysweeper.
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#6
makinu1der2

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Go to Network Connections > right-click Local Area Network> choose Properties> in the list select TCP/IP then click on properties

What are the settings?
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#7
MattJordan952

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The settings are to obtain IP address and DNS server automatically
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#8
makinu1der2

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Have you tried turning off the firewall to make sure that it is not interfering with the connection?

Open the cmd box >type ipconfig /all
Make a note of the default gateway
type ping xxx.xxx.xxx.xxx (where X is the gateway that was given)
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#9
MattJordan952

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Here is what came up:

C:\Documents and Settings\Owner>ping 192.168.254.254

Pinging 192.168.254.254 with 32 bytes of data:

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64
Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.254.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

and yes, I tried turning off the firewalls
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#10
makinu1der2

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At the command prompt type netsh winsock reset.

It will ask you to restart the system.
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#11
MattJordan952

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I typed in the command and restarted the computer, but I still can't connect.
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#12
makinu1der2

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As this router was provided by ISP not sure if you will be able to login and check the settings. You could try setting a static ip on the system
Open network connections > right click the Local Area choose Properties> select TCP/IP and click properties
Set the ip address to 192.168.254.210
Set subnet to 255.255.255.0
Set gateway to 192.168.254.254
Apply the settings.

You could try to run system restore to a date when it was working.
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#13
MattJordan952

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That didn't work either. I guess I'll just call Frontier and have them send out a technician. Thanks for all of your help.
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