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Blue Screen of Death


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#1
amazingali

amazingali

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Hello

I am having issues with BSOD of my computer, It was refomatted a couple of months ago and I have been getting the error more frequently since this occured.

Can anyone direct me where to go as Im not sure from here? It says that may be BIOS update or driver error as possibilities.

Can someone please help it is driving me INSANE, happened at least 10 times yesterday.

Thx
:)
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#2
SRX660

SRX660

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0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didnít catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

This happens quite often if you are running a Nvidia video card. There are 84 threads in the Microsoft help on Nvidia problems.

http://support.micro...l...mm=1&res=20

Look in your event viewer for other problems.

How to View Event Logs in XP
To open Event Viewer, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.


How to View Event Details
To view the details of an event, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.
3. In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

SRX660
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#3
amazingali

amazingali

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0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didnít catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

This happens quite often if you are running a Nvidia video card. There are 84 threads in the Microsoft help on Nvidia problems.

http://support.micro...l...mm=1&res=20

Look in your event viewer for other problems.

How to View Event Logs in XP
To open Event Viewer, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.


How to View Event Details
To view the details of an event, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.
3. In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

SRX660


Thanks for that info, my system does have the Nvidia video card, so that may help. I have attached the application/system event viewer logs, they make not one bit of sense to me so maybe you can assist with that?

Anyway I will follow your link above regarding possible driver issue, if I need BIOS upgrade, I have no idea how to go about that though? I am not IT savvy at all so please can you explain it to me in laymans terms. Not even sure what the BIOS is? lol

Cheers, will keep you posted on how I go.
:)

Attached Files


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#4
amazingali

amazingali

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0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didnít catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

This happens quite often if you are running a Nvidia video card. There are 84 threads in the Microsoft help on Nvidia problems.

http://support.micro...l...mm=1&res=20

Look in your event viewer for other problems.

How to View Event Logs in XP
To open Event Viewer, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.


How to View Event Details
To view the details of an event, follow these steps:
1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.
3. In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

SRX660


Thanks for that info, my system does have the Nvidia video card, so that may help. I have attached the application/system event viewer logs, they make not one bit of sense to me so maybe you can assist with that?

Anyway I will follow your link above regarding possible driver issue, if I need BIOS upgrade, I have no idea how to go about that though? I am not IT savvy at all so please can you explain it to me in laymans terms. Not even sure what the BIOS is? lol

Cheers, will keep you posted on how I go.
:)


Thx SRX660, Ok so the microsoft site had a lot of advice for Nvidia video card, but not anything with my specific error, I went to the Nvidia site and downloaded the drivers for my specific video card.
I installed the drivers after getting the blue screen twice whilst trying to do so, which was frustrating, and when system restarted blue screen again.

I have been allowing the error reports to be sent to microsoft and have had about 5 since. I have just logged back on and I was redirected to the microsoft website, so I am running through the trouble shooting on that see below:
You received this message because a hardware device, its driver, or related software has caused a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss. In this case, we were unable to detect the specific device or driver that caused the problem.

Troubleshooting

The following troubleshooting steps might prevent the blue screen error from recurring. Try them in the order given. If one step does not solve the problem, then move on to the next one.

Step 1: Download and install the latest updates and device drivers for your computer

1. Use Windows Update to check for and install updates:
1.

Go online to the Windows Update or Microsoft Update website:

Windows Update

Note
If Microsoft Update is installed, you'll be taken to the Microsoft Update website.
2.

Click Custom to check for available updates.
3.

In the left pane, under Select by Type, click each of the following links to view all available updates:
*

High Priority
*

Software, Optional
*

Hardware, Optional

4.

Select the updates you want, click Review and install updates, and then click Install Updates.
2.

If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.
3.

If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

Step 2: Remove any new hardware or software to isolate the cause of the blue screen

If you received the blue screen error after adding a new hardware device or program, and downloading updates didn't solve the problem, try removing the device or program and restarting Windows. If removing the new device or program allows Windows to start without the error, contact the device or program's manufacturer to get product updates or to learn about any known issues with the device or program.

Step 3: Scan your computer for viruses

Many blue screen errors can be caused by computer viruses or other types of malicious software.

If you have an antivirus program installed on your computer, make sure it is up to date with the latest antivirus definitions and perform a complete scan of your system. Check your antivirus product's website for information on getting the latest updates.

If you do not have antivirus software installed on your computer, we recommend using a web-based scanner to check your computer for malware. Many of the top antivirus software providers offer this service free of charge on their websites.

To see a list of Microsoft and third-party providers of antispyware, anti-malware, and antivirus software, go online to the following website:

Security software: Downloads and trials

To see a list of antivirus software vendors, go online to the following Knowledge Base article:

List of antivirus software vendors

Tip
Consider scanning your computer using more than one web-based antivirus scanner, even if you have an antivirus program installed on your computer. This will help make sure that you are using the most up-to-date antivirus definitions and allows you to benefit from the different strengths of each antivirus software manufacturer. If you do run multiple antivirus products, make sure you run only one product at a time. Running multiple antivirus products simultaneously can produce incorrect results.

Step 4: Check your hard disk for errors

You can help solve some computer problems and improve the performance of your computer by making sure that your hard disk has no errors.

1.

Click Start, and then click My Computer.
2.

Right-click the hard disk drive that you want to check, and then click Properties.
3.

Click the Tools tab, and then, under Error-checking, click Check Now.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors. Otherwise, the disk check will report problems but not fix them.

To perform a thorough disk check, select Scan for and attempt recovery of bad sectors. This scan attempts to find and repair physical errors on the hard disk itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.
4.

Click Start.

Depending upon the size of your hard disk, this might take several minutes or longer. For best results, don't use your computer for any other tasks while it's checking for errors.

Note
If you select Automatically fix file system errors for a disk that is in use (for example, the partition that contains Windows), you'll be prompted to reschedule the disk check for the next time you restart your computer.

For more information, go online to read the following article:

How to perform disk error checking in Windows XP

Step 5: Restore your computer to an earlier state

If the blue screen error occurred after installing a system or program update, consider using the System Restore feature to remove the changes. System Restore uses "restore points" that have been saved on your computer to return your system to a point in time before the problem began. This won't fix the problem, but it can make your computer work again.

Do one of the following:

If Windows doesn't start:

1.

Restart the computer and, when the screen becomes blank during startup, repeatedly press F8 until the Windows Advanced Options Menu displays.
2.

Use your arrow keys to select Safe Mode with Command Prompt, and then press ENTER.

For more information about safe mode start up options, go online to read an article in the Microsoft Knowledge Base:

Click to read KB315222
3.

If you are prompted to select a version of Windows, select the correct version, and then press ENTER.
4.

Log on to the computer using the Administrator account or an account that has administrator credentials.
5.

Type the following command at a command prompt, and then press ENTER:

[systemroot]\system32\restore\rstrui.exe

(Where [systemroot] is the drive and directory where your Windows system files are located -- for example, "C:\Windows")
6.

Follow the instructions that appear on the screen to restore the computer to an earlier state.

Or, if Windows starts:

1.

Log on to Windows using an administrator account.
2.

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
3.

On the Welcome to System Restore page, select Restore my computer to an earlier time, and then click Next.
4.

On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. You might receive a message that lists configuration changes that System Restore will make. Review this list, and then click OK.
5.

On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows configuration, and then restarts the computer.
6.

Log on to the computer as an administrator.
7.

When the System Restore Restoration Complete page appears, click OK.

The trouble is I have already tried system restore yesterday and it seemed anything that I chose over the past few days even checkpoints, the system would not restore itself. I have tried using my Xp Home CD to repair but it doesnt give me that option.
Could you offer any further suggestions based on the event logs.

I updated everything with microsoft updates yesterday and I am installing another 5 updates now...If anyone can help me further that would be fantastic. Im going to uninstal software I have recently installed as well and see if that helps any.

Thanks
A :)
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#5
amazingali

amazingali

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I am having even more errors now, and the microsft error reporting site does not seem to help. I am despaerate to try and fix this

Can someone please help? :)
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